Academy Sports + Outdoors
4.2(3,826)4.2 out of 5 stars, 3826 reviews Dallas, TX
About Academy Sports + Outdoors
Academy Sports + Outdoors offers a diverse range of outdoor sports gear for kids, with a focus on customer service and competitive pricing. Parents can find great deals on brand-name items and enjoy a helpful staff, though experiences may vary.
What parents should know
Summarized from real visitor reviews.
Best for: Parents looking for affordable sports gear for their children.Families planning outdoor activities or sports events.Children of all ages, particularly those involved in outdoor sports and activities.
Why families love it
- Friendly and patient staff, particularly noted in checkout experiences.
- Competitive pricing on closeout items and brand names.
- Good location with a history of reliable service in firearms.
- Helpful staff who provide detailed assistance.
- Good deals on clearance items.
- Wide selection of outdoor sports equipment.
Insider tips
- Call ahead to confirm product availability and staff presence for order pickups.
- Keep receipts for returns to avoid complications.
- Check for clearance items to maximize value.
Good to know before you go
- Visiting during peak hours when the store may be crowded.
- Trying to return items without a receipt or proof of purchase.
- Inconsistent customer service, particularly regarding returns without receipts.
- Issues with honoring the price matching policy as advertised.
- Problems with order pickup, including staff availability and communication.
- Crowds
- Can get busy during weekends and holidays.
- Value
- Prices are competitive, especially on clearance items. However, be cautious of potential hidden costs related to returns without receipts.
What parents say
"I had a great experience at Academy! Martin helped me at checkout and went above and beyond answering all my questions about returns if an item didn’t work out. He was super patient, friendly, and made the whole process easy to understand. Really appreciated his help, it’s not every day you get that kind of service!"
in the last week
"Good location and have good history here with the firearms associates. However, managers here are not honest when it comes to the price matching policy, listed and posted right above the firearms area, just to make customers wait time without honoring legitimate price matches from multiple competitors, despite the sign right above the register. Would recommend more trustworthy location with better management that does not decline policy due to 70$ difference. If you don’t want to honor the price match policy, don’t have the policy at all."
a month ago
"Unhelpful customer service. I bought Items 2 to 3 weeks ago, but unfortunately, didn’t have my receipt but did have the card I used when I paid for the items through Apple Pay. Their system Doesn’t recognize Apple Pay when doing returns. I would’ve been relegated to getting the lower prices based on their system if they did return or exchange those items. Very unhelpful, and not good communicators."
a week ago
Reviews sourced from public Google data.
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