Alamo Drafthouse Cinema City Foundry

I love the experience every time that I go to the Alamo. The seats are comfy, and they have delicious vegan options (the cauliflower basket), and screens are clear. What I have not like recently and what makes it so I may not visit again, is for the second time I ordered the Buffalo Cauliflower Basket spelled it out and everything, mentioned sauce for fries and for a second time they brought me the side and I asked for a correction, the first visit it was fixed and the second time they did not, even when asked, they did not acknowledge the mistake just stated, oh we can't change it, their mistake. But fine, whatever 🙄! What makes me annoyed is I got my bill, and later in the day, I received an additional unauthorized charge on my credit card. Mind you, I was already charged 7 bucks service charge for incorrect/incomplete order, so I did not include an additional tip. I'm feeling cheated already but not wanting to make a big deal. So once the bill settled on my credit card, I checked again, to make sure it was not an error and compared it to my receipt, and I was indeed charged an additional $7.50 or so. I am so disappointed. That is theft, I would have given an additional tip if my meal was correct or if they tried to fix my order, but none of that happened. So realistically, knowing someone took the time to fraudulently overcharge my credit card, I won't visit again or at least not order food.

Unfortunately, I had a bad experience. I was really hoping to love it since the reviews are pretty good but that wasn't the case for me. When you spend a total of over $150 for a theater experience that experience needs to be at least good if not excellent. My problem is with the food attendants. Me and my family were the second group that walked in and took our seats. The male attendant took the orders of the folks in front of us and behind us, then he skipped us and went to the bottom of the theater to get other people's orders. Not sure what his deal was but we had to wait an additional 30 minutes longer for our order than others who entered the theater after us (another attendant finally helped us). Again, with paying over $150 for a theater experience nothing should take away from that experience. The ticketing process is a joke. The attendants ask to see your tickets to "make sure you're in the right seats" but they are really only checking to see if you paid to get in since they don't check tickets at the door. The seat numbers are confusing so people were still sitting in the wrong seats despite their tickets being "checked" to prevent that very thing. Please do better with customer service. The movie theater industry is suffering and it will only get worse if people continue to have experiences like I had at the Alamo Theater in St. Louis.

We visited while we were in town visiting family. This was our first time going, and it was such a fun experience! The food was wonderful, we loved that we could order at our seat, and the woman taking our order was so SO nice. We'll definitely come back when we're in town next. We came with kids, but this would be wonderful for a date night.

Usually Alamo Drafthouse is great, but not this weekend. We bought 6:30pm tickets for Until Dawn in the nicer, big theater, middle row. We showed up 20 minutes early and found Sinners playing instead. What the heck? They had moved Until Dawn to a smaller theater without telling us, and reassigned us to front row seats, the worst in the house. Completely unprofessional. I understand if ticket sales for Until Dawn were low, but I should have been at least notified over email and given an opportunity to select new seats. Asked for a refund and left, wasting my evening. But the vegan cauliflower basket is good! You know, when you actually get to sit in the seats you bought tickets for.

Been here a couple times before and it was never great, but I didn’t feel the need to complain until today. They charge more than any other movie theater both for tickets and food. I only come because my friend has a movie pass. Parking has always been horrendous at the foundry. Today I found out if you are more than 5 minutes late getting to your seat, they have a security guard that won’t let you into the theater. They told me they have this strict policy to “protect the viewing experience” which is funny because I watched someone walk out of the theater to use the restroom as I was talking to him. During the movie, they also have servers nonstop walking back and forth between the rows which is far more distracting than someone walking into the theater 5 minutes late. Not to mention the table-side lights that stay on during the entire movie. Saying that they value the “viewing experience” couldn’t be further from the truth. The parking situation is so disastrous on a Wednesday that you have to show up at minimum 30 minutes early. It took me 25 minutes to find parking and another 2-3 to walk to the theater. Thus why I was late to the movie…Bad parking situation with an overly strict late policy is a bad combo if you ask me. Needless to say, I won’t be back. (EDIT) Since management responded to this review, I did get a refund. However, it’s a joke if you think that makes up for the miserable service management of this theater or the 1.5 hours of my life wasted. Like others mention, they automatically add 20% gratuity to your check for any food/drink and every theater reeks of marijuana. You would think after buying an overpriced movie ticket, driving 25 minutes, and spending 30+ minutes to find parking, that you would be allowed to watch the movie that you overpaid to see. The only thing this theater excels at is losing customers for life. Can’t implore you enough to save your time and money by going to a respectable movie theater.