Dave & Buster's Braintree

We visited Dave & Buster’s on Saturday night, hoping for a nice meal followed by some games. Unfortunately, the experience fell far short of expectations. The restaurant was about two-thirds full, yet the gaming section was overwhelmingly crowded. Our drink and meal wait times were reasonable, but the service quickly went downhill. When our meals arrived, we immediately informed the server that we needed utensils. The noise level was extreme, so I’m fairly certain she didn’t hear me—but rather than taking a moment to clarify, she simply walked away while I was clearly speaking to her. When it became obvious she wasn’t coming back, I had to get up and track down the hostess for assistance. The utensils we eventually received were dirty—I even took a photo showing this. As for the food, my pasta with shrimp and sausage was flavorful and thankfully not overly salty. I genuinely enjoyed it. The spicy Korean chicken was decent, but the fries were already cold when they arrived. Our drinks, however, were excellent! Then came the final blow to service. Our waiter eventually returned with two small plates and two sets of utensils, which he shoved onto our already crowded table, saying he had forgotten to bring them. But by that point, we were nearly finished eating, and we clearly already had utensils—making this gesture both confusing and unnecessary. Before leaving, I visited the restroom, and I was stunned. It was absolutely filthy—paper towels, and toilet paper littered the floor. I’ve seen public beach restrooms in better condition. I genuinely hoped I didn’t walk out with tissue stuck to my shoes. Simply sweeping the floor would have made all the difference. Finally, I walked through the gaming area and decided not to stay. It was uncomfortably loud, overcrowded, and chaotic. Disappointed with both the facility and the service, we ended the evening there.

When coordinating a team dinner for 30 people at Dave and Buster’s in Braintree, MA, Aimee Heineck from catering made the process seamless! Their team didn't miss a beat. The host had our reservation ready, and we were seated promptly. Our server, Julianna, was the rock star of the evening. She expertly took orders for both kids and adults, managed separate checks, and noted allergies to ensure everyone's safety. The kids loved the vibrant atmosphere and games, while the adults enjoyed the drinks and laughter! Before we left, Manager Chris Seremetis took the time to thank us for coming and appreciated our feedback on how wonderfully the staff catered to our party. Chris exemplified true leadership by ensuring his team received the recognition they deserve. In a challenging industry facing labor shortages and rising costs, Dave and Buster’s truly stands out! The food was great, but it’s the people that make us want to return.

Where to Wheel App rating 3 3/4 ⭐️ stars Dave N Busters Braintree. Cool arcade and sports bar. Daily food specials. Great for familys. Very accessible. Parking: 5 HC spots on right near ramp. Curb cut leads to side walk. Ramp: Long double level medium grade ramp leads up to entrance. Entrance: Push button accessible entrance. Two double sets. Second broken. Seating: High tops only at bar and Booths with one WC spot on end. Plenty accessible seating in dining room. Spaciousness: Adequate space throughout... Elevator: Near Restrooms. Adequate size brings you upstairs tobanquet rooms. Elevator: Medium large. Leads upstairs to banquet rooms. Restrooms: Opens in. Very difficult. Fully accessible features. Large HC stall. Easy open. Making your world 🌍 more accessible! Dave

Always a fun time coming here! Been coming here for a long time with my family and we always make the best of it. Staff is always friendly and helpful and for the parents the drinks are nice and strong 💪

Farrah provided outstanding bar service that truly elevated our event! She was friendly, attentive, and incredibly knowledgeable about the drinks she served. Her cocktails were not only delicious but beautifully presented, and she kept the energy fun and welcoming all night. Guests were raving about the drinks and how great she was behind the bar. Farrah’s professionalism and charm made the experience seamless and enjoyable. Highly recommend her for any event—she’s a true gem!