Escape In Time - Escape Rooms
4.6(618)4.6 out of 5 stars, 618 reviews Madison, WI
About Escape In Time - Escape Rooms
Escape In Time offers highly detailed and immersive escape rooms with a standout staff known for being friendly, helpful, and in-character. They provide engaging experiences like the themed 'Gold Rush' and the 'scary' 'Haunted Mansion,' and are praised for excellent customer service, including resolving booking issues promptly and offering return discounts.
What parents should know
Summarized from real visitor reviews.
Best for: Families with 3-5 members, including an 8-year-old or older, seeking a shared activity.Groups of friends (teens/adults) looking for an immersive and well-themed challenge.Those who prioritize helpful staff and well-designed environments over rapid, parallel puzzle-solving.Parents looking for an experience where customer service is a strong point.Suitable for families with children as young as 8 years old, who can have a good experience alongside older family members.
Why families love it
- Rooms are super detailed, professional, and immersive, creating engaging experiences.
- Staff is consistently praised for being friendly, helpful, and 'true to character,' enhancing the overall experience.
- Game Masters excel at providing clues and encouragement when needed.
- Specific rooms like 'Gold Rush' (best theme/gameplay) and 'Haunted Mansion' (immersive and scary) are highly recommended.
- Customer service effectively resolves booking issues (e.g., gift card codes) promptly and professionally.
- Discounted tickets are offered after completing a room, encouraging return visits.
Insider tips
- Go with a small group (e.g., 2-4 people) to ensure everyone has ample opportunity to participate actively and avoid waiting.
- If you prefer strong theme and gameplay, consider the 'Gold Rush' room.
- If your group enjoys a scary, immersive experience, the 'Haunted Mansion' room comes highly recommended (but gauge your children's tolerance for frights).
- Be aware that some physical mechanisms in the room might require patience and persistence to operate even after solving the puzzle.
- Take advantage of the discounted tickets offered after completing a room for future visits.
- If booking issues arise (e.g., with gift cards), customer service is responsive and professional via phone.
Good to know before you go
- Large groups (more than 4-5 active participants) who expect everyone to be constantly engaged with separate puzzles.
- Families with very young or easily frightened children, particularly for the 'Haunted Mansion' room.
- Individuals who get easily frustrated by finicky mechanical puzzles or locks.
- Not ideal for large groups: rooms lack multiple parallel puzzles, leading to only one or two people actively participating at a time, resulting in waiting for others.
- Some mechanical puzzles or mechanisms (keypads, locks, key fobs) can be finicky and difficult to operate even after the solution is known, causing frustration and delays.
- Crowds
- No general crowd level information for the venue, but individual rooms can feel crowded in terms of active participation if groups are too large due to sequential puzzle design.
- Value
- No specific prices mentioned, but the offer of 'discounted tickets offered after completing a room' indicates an incentive for repeat customers and potential value for families planning multiple visits. Booking issues are resolved professionally, adding to perceived value of service.
- Accessibility
- No specific accommodations for special needs or accessibility features are mentioned in the reviews.
- Safety
- No specific safety measures are mentioned in the reviews.
What parents say
"The rooms were enjoyable, but not for a large group. There were not multiple puzzles that could be solved in parallel; everything had to be solved in series meaning only one or two people could do something at one time. Most of the time was spent waiting for someone else to do the thing they found. A number of the puzzles we're also difficult to complete once solved. For example, we spent 5 minutes trying to enter the first code but could get the keypad to work. We had the same issue with a lock and key fob; we found it instantly, but couldn't get it to work. Overall, it was still a fun time"
a week ago
"Rooms are super detailed and professional. Gold rush has the best theme and gameplay in my opinion, Staff is friendly and helpful when needed which made the whole experience even better. Can’t wait to come back for Hansel and Gretel!"
a week ago
"I recently completed an escape room with four other family members, including my 8-year old niece. We all had such a good experience. The staff were so helpful, and they were true to character at all the right times. We had a hiccup with booking online with a gift card code. Our calls were answered promptly, and the issue was resolved professionally. We ended up buying the discounted tickets offered after completing a room, as we will be back."
3 weeks ago
Reviews sourced from public Google data.
