Escape In Time - Escape Rooms
Overview
Expert Summary
Detailed Insights
Escape In Time offers highly detailed and immersive escape rooms with a standout staff known for being friendly, helpful, and in-character. They provide engaging experiences like the themed 'Gold Rush' and the 'scary' 'Haunted Mansion,' and are praised for excellent customer service, including resolving booking issues promptly and offering return discounts.
Key Highlights
- ✓Rooms are super detailed, professional, and immersive, creating engaging experiences.
- ✓Staff is consistently praised for being friendly, helpful, and 'true to character,' enhancing the overall experience.
- ✓Game Masters excel at providing clues and encouragement when needed.
- ✓Specific rooms like 'Gold Rush' (best theme/gameplay) and 'Haunted Mansion' (immersive and scary) are highly recommended.
- ✓Customer service effectively resolves booking issues (e.g., gift card codes) promptly and professionally.
- ✓Discounted tickets are offered after completing a room, encouraging return visits.
Standout Features
- ⭐Highly immersive and detailed room designs, contributing to a professional experience.
- ⭐Engaging and distinct themes, particularly noted for 'Gold Rush' and 'Haunted Mansion'.
- ⭐Exceptional staff interaction, including helpfulness, character portrayal, and effective Game Master guidance.
- ⭐Responsive and professional customer service for booking support.
- ⭐Post-game discount offers for future visits.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Go with a small group (e.g., 2-4 people) to ensure everyone has ample opportunity to participate actively and avoid waiting.
- →If you prefer strong theme and gameplay, consider the 'Gold Rush' room.
- →If your group enjoys a scary, immersive experience, the 'Haunted Mansion' room comes highly recommended (but gauge your children's tolerance for frights).
- →Be aware that some physical mechanisms in the room might require patience and persistence to operate even after solving the puzzle.
- →Take advantage of the discounted tickets offered after completing a room for future visits.
- →If booking issues arise (e.g., with gift cards), customer service is responsive and professional via phone.
Things to Consider
- ⚠Not ideal for large groups: rooms lack multiple parallel puzzles, leading to only one or two people actively participating at a time, resulting in waiting for others.
- ⚠Some mechanical puzzles or mechanisms (keypads, locks, key fobs) can be finicky and difficult to operate even after the solution is known, causing frustration and delays.
- ⚠The 'Haunted Mansion' room is explicitly described as 'scary,' which might not be suitable for all children.
Price & Value
No specific prices mentioned, but the offer of 'discounted tickets offered after completing a room' indicates an incentive for repeat customers and potential value for families planning multiple visits. Booking issues are resolved professionally, adding to perceived value of service.
♿Accessibility & Special Needs
- •No specific accommodations for special needs or accessibility features are mentioned in the reviews.
🍎Food & Drink Policy
- •No information about food or drink policies is mentioned in the reviews.
🚗Parking Info
- •No information about parking facilities is mentioned in the reviews.
👥Crowd Levels
- •No general crowd level information for the venue, but individual rooms can feel crowded in terms of active participation if groups are too large due to sequential puzzle design.
🛡️Safety Features
- •No specific safety measures are mentioned in the reviews.
⏰When to Avoid
- • Large groups (more than 4-5 active participants) who expect everyone to be constantly engaged with separate puzzles.
- • Families with very young or easily frightened children, particularly for the 'Haunted Mansion' room.
- • Individuals who get easily frustrated by finicky mechanical puzzles or locks.
Pricing/Package/Events
Pricing & Packages
Private Room Booking
Not specified (requires purchase of 12 tickets or private room option)Duration: 60 minutes (gameplay), approx. 1.25 hours (total experience)
Book an entire escape room for your group. Recommended for 6-8 people for the best experience, accommodates up to 12 participants.
Individual Ticket Booking
Not specified (implicit for joining a mixed group)Duration: 60 minutes (gameplay), approx. 1.25 hours (total experience)
Book individual tickets, may result in being in a room with another party unless all 8 individual tickets are secured. Rooms require 2 or more guests.
🍎Food Policy
- • Food, drink, and alcohol are prohibited inside the facility.
- • No additional party room or space for rent is offered for cake/presents/meetings.
🛡️Safety Policy
- • Waivers are required for every participant, for each mission.
- • Adults over 18 must sign their own waiver.
- • Minors (ages 7-17) must have an adult sign the waiver on their behalf prior to the mission.
- • Waivers can be filled out ahead of time via a link in the confirmation email.
- • Content Warnings: Sensory conditions may include non-toxic fog/scents, fake blood/gore, clowns/ghosts, guns/lasers, loud sounds/music, dim/dark lighting, strobe effects (may trigger seizures/vertigo), and color-dependent puzzles.
- • Some areas may be creepy, confined, or require climbing/crawling.
- • No pets or companion animals allowed, but guide dogs are welcome.
📅Booking Policy
- • Reservations are required; walk-ins cannot always be accommodated.
- • Rooms run on a block schedule.
- • Party must arrive 15 minutes prior to mission start time for check-in, rules, and orientation.
- • Game duration is 60 minutes inside the room.
- • Total experience takes approximately 1.25 hours.
- • Missions begin promptly at the designated start time.
- • Late or no-show participants will forfeit time (if booked privately) or forfeit the entire mission (if booked with others) without a refund.
- • Late participants cannot enter once the game has begun.
- • Escape rooms require 2 or more guests per room.
- • Unless all 8 individual tickets are secured (or a private room is purchased), you may be in a room with another party.
- • Each room can accommodate a maximum of 12 participants (due to fire safety codes).
- • Recommendation for best experience: 6-8 people per room.
- • Certificates/vouchers must be applied at the time of purchase, no exceptions.
🚗Parking Information
- • Located behind Market Square Mall, implying parking available within the mall area. No specific parking details (e.g., lot number, cost) provided.
What People Say
What's Great
- Friendly and helpful staff (mentioned in 7 reviews)
- Fun and entertaining activities (mentioned in 2 reviews)
- Spacious play areas (mentioned in 6 reviews)
Recent Reviews
Timber Hinson
a week agoThe rooms were enjoyable, but not for a large group. There were not multiple puzzles that could be solved in parallel; everything had to be solved in series meaning only one or two people could do something at one time. Most of the time was spent waiting for someone else to do the thing they found. A number of the puzzles we're also difficult to complete once solved. For example, we spent 5 minutes trying to enter the first code but could get the keypad to work. We had the same issue with a lock and key fob; we found it instantly, but couldn't get it to work. Overall, it was still a fun time, but there could have been more clues to solve so everyone could have fun at the same time, and the mechanisms could have been more straightforward to use.
Landen Alft
a week agoRooms are super detailed and professional. Gold rush has the best theme and gameplay in my opinion, Staff is friendly and helpful when needed which made the whole experience even better. Can’t wait to come back for Hansel and Gretel!
Heather Doe
3 weeks agoI recently completed an escape room with four other family members, including my 8-year old niece. We all had such a good experience. The staff were so helpful, and they were true to character at all the right times. We had a hiccup with booking online with a gift card code. Our calls were answered promptly, and the issue was resolved professionally. We ended up buying the discounted tickets offered after completing a room, as we will be back.
Sheila Gorman
a month agoThe Haunted Mansion experience was a blast! Best room we've ever been in! We survived and solved our mission! Game master did a wonderful job of providing clues and encouragement. We will definitely be back to Escape in Time!
Yingyee Xiong
a week agoStaff was really nice and the room was really immersive. My friends and I did the haunted mansion escape room and it’s def scary. 10/10 would recommend.