Holiday Inn Resort Orlando Suites - Waterpark by IHG

Centrally located close to shops, dining and expressway. Decent food options in the food court area and a nice arcade for the kiddos. The waterpark area is nice but mainly geared for smaller kids under age 12. The room was nice and clean and housekeeping stopped by to clean once while we were out. Front desk staff were all very helpful and nice. Only downside would be that the rooms are not directly connected to the lobby or the waterpark so you will have to walk or drive to the waterpark and main lobby, depending on which building they put you in. There was construction going on for a second waterpark near our room, so I’d assume that will be for the guests who are on the opposite side of the hotel who don’t want to drive to the other side of the hotel for the water park. Other than that, I’d stay again!

You're going to read a lot of bad / mixed reviews about this hotel, but here's our POSITIVE take - as a family from the Midwest who was just looking for warm temps, sunshine, fun pool options for our young daughter, a safe + comfortable space to use as a home base while we did Disney day trips: Don't let the bad reviews scare you. WE LOVED OUR STAY! We stayed April 1 - 9, arriving later than anticipated due to flight issues and the staff was extremely helpful + accommodating with our 1am arrival. We were exhausted and crashed immediately, realizing in the morning that our room was far away from the main pool area (and directly next to the new pool area being worked on, with heavy machinery) so we inquired about a possible room change, since we were staying for 8 days and a main draw for our family was the waterpark / pool - the staff was so understanding and kindly moved us (and even upgraded us) to a new room, directly by the pool area. I also want to note that we are Holiday (IHG) Rewards Members, which I do think always helps when you are staying at a hotel to be a part of their system. Both rooms we had were clean and comfortable - they aren't going to be fancy, but that's not what we were needing or thought we'd get here. We loved the kitchenette and got a grocery delivery directly to the hotel. The food on site isn't anything to rave about - but again, it's a Holiday Inn focused on families with a high volume of guests. Hotel restaurants + bars are usually overpriced and underwhelming, unless you stay at high end resorts so this didn't surprise us or bother us. We LOVED the poolside drink + food options though and had exceptional service at the bar there. We loved the movie theater with multiple daily kids movies being shown, the alligator show with a pro from Gatorland + photo ops afterwards holding a gator, poolside competitions + games, music in the waterpark / pool area, toddler waterpark options, ice cream shop on site and food / drink options available. Our room was serviced daily (garbages emptied, beds made) and any request we did have (extra garbage bags, additional towels, etc) was met no problem. We did notice that physically going to one of the main desks as opposed to calling the desks was the best way to communicate + get assistance from staff. The pool / waterpark was PERFECT for our family! Our 3 year old had a blast on the slides and we spent multiple days just hanging by + in the pool area. If you are bothered by a family atmosphere (loud music, lots of kids, etc) this probably isn't the best place for you. But if you have kids, it is really fun! We did bring our own beach towels + pool toys, which was a plus since it appeared that hotel pool towels could often run out. As a note, the weekend days (Sat specifically) the pool area seemed to get exceptionally busy. We actually got a little overwhelmed, so because our stay was so long and we had lots of other pool day options, we opted to head out to Disney Springs. I would just keep that in mind as you are booking, that weekends do seem to get quite packed here (and we noticed a lot of family groups / cheer teams over the weekend as opposed to the week days we spent at the Hotel) Also, PLEASE PUT DIAPERS ON YOUR KIDS. Over the 8 days we were there, there were 3 situations where someone's kid POOPED in the pool and the poor staff had to clear the pool, clean it out + then make everyone wait 45+ minutes before getting back in. This was at absolutely no fault of the Hotel staff and we noticed so many guests getting frustrated with them, when it wasn't their fault. There is a free shuttle that is offered, but it is only offered at specific times in the morning and to specific locations on Disney property (Epcot + Ticketing) This didn't always work for our timelines or where we wanted to go, so we did Uber to Disney Springs and then catch Disney transport from there a few times. I do wish there was free transport to Disney Springs, since it is so close, but it was an easy + cheap uber every time (under/around $11)

Check in was a bit slow and not great. We had to ask for the Manager as it was past 6pm and we still had no room, but the guy who helped us with our luggage was super nice and accommodating. Lange from Entertainment was great today with the activities in the pool and the theater. We look forward to the next events this week. Breakfast buffet food was okay for the price. Maria and the other workers were nice, helpful and quick. Our kids love the water park, pool & arcade.

My grandson and I thoroughly enjoyed our stay at the hotel. First of all: staff is amazing, attentive, caring, friendly, - everyone! Lifeguards and security personnel make children safe and protected, very important feature. Cleanliness very good. Nice beds and linens, towels. Excellent value for the prices. Definitely coming back on fall school break. Many thanks to everyone!!

Habiba and Maria D offered excellent service at the morning buffet. The food is really good and had lots of variety. My kids got to eat for free for breaky! Best option in my opinion. Room was decent, could have better housekeeping, the pool was fun for kids. Lots to do around the hotel for kids. **Extra fees for parking and pool though so add like $80 usd per day to the price listed. The cantina had decent food, but only one worker on so it was very slow. Waited in line for almost 30 mins. Hideaway had yummy food, and good service. There is gratuity 18% added automatically, so watch for that as they don’t mention when they brought the visa slip to sign. All in all great family hotel, would go back!