InnerActive Playground
Overview
Expert Summary
Detailed Insights
InnerActive Playground offers a wide variety of indoor equipment, including a giant bouncy pillow, tot area, basketball hoops, soccer space, and large foam blocks, in an open layout suitable for multiple ages. It's pitched as a good option for keeping kids active, especially during winter, with convenient code-based entry.
Key Highlights
- ✓Wide variety of equipment: playground structures, a giant bouncy pillow, basketball hoops, soccer area, and large foam blocks.
- ✓Plenty of open space available for children to run around.
- ✓Automated, code-based entry system offers convenience for self-service access.
Standout Features
- ⭐Diverse range of indoor play equipment including a giant bouncy pillow, basketball court, soccer area, and foam blocks.
- ⭐Ample open space allowing children to run freely.
- ⭐Automated code entry provides flexible access for parents.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Consider purchasing a membership if you plan for frequent visits, as daily rates are often perceived as slightly overpriced.
- →Always buy tickets online ahead of time, but be prepared for potential technical issues with the website and credit card processing; have a backup payment method ready.
- →Ensure you have the entry code readily accessible on your phone at all times, as it is required for both initial entry and re-entry if you step outside.
- →If visiting with a baby under 1, set low expectations for the dedicated baby area due to reported poor condition of toys.
Things to Consider
- ⚠The baby area is described as 'sad and sorry', costing $13, with non-functional battery-operated toys.
- ⚠The venue is located in an 'odd' place and can be 'a little hard to locate'.
- ⚠The online ticket purchasing system is problematic: reported issues include multiple charges, delayed or incorrect access codes, and codes issued under wrong names.
- ⚠No staff members are present on-site to assist with issues, monitor safety, enforce rules, or manage aggressive child behavior.
- ⚠The main entry door lacks an internal handle, creating a significant safety hazard as individuals can be locked in or out without the access code.
- ⚠Online pictures are considered deceiving, making the venue look 'much cooler' than it actually is.
- ⚠Excessive, intense, and sometimes redundant signage (e.g., 'crime to enter without paying', age restrictions) is used in place of active supervision.
- ⚠Children aged 6-7 years old reportedly got bored within minutes.
- ⚠Birthday party rooms are described as poorly lit, leading to dark photos, and guests are not allowed to move chairs.
- ⚠Reports of rude staff interaction during birthday parties and unresponsiveness from ownership to complaints via email.
- ⚠Buying tickets on arrival is a frustrating experience, forcing families to wait between two entry doors in potentially cold conditions while managing children.
Price & Value
Daily rates are described as 'slightly overpriced', with memberships offering a 'good deal'. The $13 charge for the baby area is considered poor value. Overall admission is perceived as 'pretty high' for an 'indoor play set', with suggestions that a $5-$8 price point would be more appropriate. It's noted to be similarly priced to Urban Air, but 'much better quality' is found there. Birthday parties are also deemed 'pricey for no good reason'.
♿Accessibility & Special Needs
- •No specific accessibility accommodations are mentioned in the reviews. The reliance on an access code and the lack of an internal door handle could create barriers for some individuals.
🍎Food & Drink Policy
- •Not specified in reviews. One parent mentioned going outside to retrieve water, but this was related to door re-entry issues rather than an explicit food/drink policy.
🚗Parking Info
- •The venue's location is described as 'odd' and 'a little hard to locate', suggesting potential challenges with finding the place and possibly parking, though specific parking details are not provided.
👥Crowd Levels
- •The entryway area can become busy and frustrating when multiple families are attempting to buy tickets on arrival or enter/exit simultaneously.
🛡️Safety Features
- •Entry is secured by a code system, indicating controlled access.
- •A major safety concern is the absence of an internal handle on the entry door, making it impossible to open from the inside without the code, which is a potential hazard for being locked in or out.
- •There is no staff present to ensure safety, monitor aggressive behavior among children, or provide assistance during incidents or injuries.
- •Extensive signage is used throughout the venue, including warnings and age restrictions, seemingly as a substitute for active supervision.
⏰When to Avoid
- • If you have babies under 1 and expect a high-quality, engaging infant play area.
- • If you require on-site staff for assistance, supervision, or safety monitoring.
- • If your children are 6-7 years old and tend to bore quickly with standard indoor play equipment.
- • Booking birthday parties, due to issues with room lighting, staff rudeness, restrictive rules, and lack of owner responsiveness.
- • Attempting to purchase tickets upon arrival, as the process is frustrating and inefficient.
Pricing/Package/Events
Pricing & Packages
Daily Pass
Not specified (varies by location)Duration: All day
Join us for all day fun.
Monthly Membership
Not specified (aggressively priced for families with multiple children)Duration: Monthly (recurring)
All inclusive monthly membership with no long term commitments. Automatically renews 1 month from purchase date.
Annual Membership
Not specified (aggressively priced for families with multiple children)Duration: Annually
All inclusive annual membership with no long term commitments.
Field Trip Group Discount (General)
$11/childDuration: Single date
Available for local organizations, groups of 20 or larger.
Includes:
- •Adult chaperones free
Field Trip Group Discount (Monday-Friday)
$9.00/childDuration: Single date (7:30am-3:30pm)
Available for groups of 20 or larger, Monday-Friday from 7:30am-3:30pm.
Includes:
- •Adults free
Infant Day Pass (0-11 months, sole child)
Standard day pass price (not specified)Duration: All day
Required if visiting InnerActive with ONLY a child under the age of one (0-11 months old).
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Upcoming Field Trip (Mounds View)
Aug 12th 10am-1pm
Group discount rates apply
Scheduled for 75 students.
Upcoming Field Trip (Mounds View)
Aug 13th 11:30-2:20
Group discount rates apply
Scheduled for 50 students.
🍎Food Policy
- • Guests are welcome to bring their own lunch and snacks.
- • Food can be delivered to the space.
- • Vending machines are available on site.
- • Prohibited items: Gum, glass containers, cooking or food warmers, and alcoholic beverages are not permitted.
- • Self-use, self-clean facility: guests must clean up their area when finished (table wipes and brooms are available).
- • No large gatherings or parties are allowed in the cafeteria; a room reservation is required to host an event.
- • Groups hosting a party in the cafeteria without a room reservation will be asked to break down their event and will incur a $175 fee, in addition to entrance passes. Prohibited party items include: party favors, balloons, cake/cupcakes, decorations/accessories (including tablecloths & paper products).
🛡️Safety Policy
- • InnerActive is an unsupervised play zone; no staff at the door or monitoring children.
- • Children must be accompanied by an adult while in the park.
- • Required adult ratio: 1 adult for every 6 children in your care.
- • Adults must interact with or keep visual contact with their child(ren) at all times.
- • Socks are required throughout InnerActive; outside shoes must be removed. Guests can bring a clean/dry pair of shoes if they wish to wear them during play.
- • An electronic Liability Waiver must be acknowledged when purchasing a daily pass or membership.
- • Sharing entrance codes with others, specifically unpaid persons, is strictly prohibited. The purchaser will be financially and legally responsible for all children who enter with that code (unpaid guests charged an entrance fee and penalty).
- • All activity is monitored by cameras throughout the space with a live feed.
- • Sick policy: If a child has a fever of 100°F or more, has vomited or had diarrhea in the last 24 hours, or has an unexplained rash, they must stay home. Guests can contact InnerActive to reschedule a purchased pass.
- • The facility follows the Indoor Play Area Maintenance & Sanitation guidelines published by the Minnesota Department of Health.
- • Guests are asked to report unsafe equipment, spills, biological incidents, or hazards immediately to hello@inneractiveplayground.com.
- • For spills/biological incidents, guests should use provided cleaning supplies to clean the area and contact InnerActive via phone or email for thorough sanitizing (failure to clean may result in a cleaning bill and/or prohibition from returning).
- • In emergencies, an adult should call 9-1-1 and assign another adult to let First Responders in. Owners (Stacy or Ted Anderson) should be called at 612-567-1004 as soon as possible to report the incident.
- • Adults should accompany young children in the restroom.
- • Safety outlets with a spring-loaded shutter system are installed throughout the park.
📅Booking Policy
- • Entrance codes must be purchased online before arrival or at a computer in the entry.
- • The inner door is always locked; an entrance code is required for entry.
- • A room reservation is required to host a party at InnerActive.
What People Say
What's Great
- Safe environment for children (mentioned in 2 reviews)
- Fun and entertaining activities (mentioned in 2 reviews)
- Great for birthday parties (mentioned in 2 reviews)
- Spacious play areas (mentioned in 6 reviews)
Recent Reviews
Katie C.
4 months agoGreat variety of fun equipment for multiple ages, and plenty of open space to run around. Playground equipment, giant bouncy pillow, tot area, basketball, soccer, big foam blocks... It's a lot of fun. Daily rates are maybe slightly overpriced but the memberships are a good deal.
Jessica Lima
4 months agoI love this place! Is my favorite place to go in the winter time! My daughter love the jumper!
Casey
8 months agoSuper convenient with a code! Fair pricing, especially if you have an older child and a baby under 1. However, the baby area is sad and sorry. They have some little gyms and activities, but for $13, I wish the battery operated toys had working batteries. I also have an 8 year old, she has a blast here! I think it’s better suited for her age.
Barbara Lee
5 months agoI do want to give my review to warn others trying to go. To start off, the place it located in an odd place and was a little hard to locate. When you walk through the first set of doors you cannot advance further. Would recommend buying your tickets ahead of time online. Because trying to buy them on arrival is super frustrating. You are stuck between the two doors that are still the entryway, and so you have to stand there and order tickets while your kids are waiting to get in and other people are trying to get in past you. I tried 2 different cards online and it didn't work (which my cards worked fine before and after this place and have plenty of money) So my friend had to use hers, and it worked. I look at my account and they charge my account four times and then charged it an additional four times for a dollar fee. It charged me four times and we never got any code.So my cards were working, but the website was weird. Then I see there's multiple refunds on my account while we are there. Then I all of a sudden, get 2 emails with codes 30 minutes later. What's someone else's name on it? Which doesn't make sense since I used my phone?So how was there someone else's name on my code. I went to run outside to grab a water and had my daughter stand by the door to let me back in. Since I didn't have the code and it was on my friend's phone. However, they have it so that you cannot open the door from the inside, no handles, which is a safety hazzard. And my daughter couldn't open the door to let me back in. My daughter had to run through and find my friend to give me the code. My friend even walked over to open the door but they have no handles on the inside to open the door for me. So I had to wait for her to find the code on her phone again for me to enter it. What she had to hold up to the glass so I could see to enter the code to enter in again even though we were already inside and had already paid. It doesn't appear that there's any staff there at all to help you. Kind of makes me worry that there's nobody there if there were problems. To add to that, I would say, the price is pretty high for what's there. The pictures online look much cooler than the place actually is and the pictures online are kind of deceiving. The cost to get in there is the same cost as urban air and urban area is much better quality. I would say the place is just okay, but honestly I think the admission should be about anywhere from $5 to $8. They have some cool features, but it really is just an indoor play set. I have been to other indoor playgrounds that charge a lot less. The signs everywhere are a little intense. At one point another boy hurt my daughter and her finger looked broken, I don't think it is but very swollen but there are no staff to ensure safety and that kids are not being too aggressive. Just so many odd signs, one of them being that it's a crime to enter without paying, which duh... you should pay. But then even more signs in the two year old area that if you are able to read the sign that you're too old to be in this area. Which also a duh. But if there were some staff there to ensure rules were being followed, there wouldn't need to be so many signs. I don't know. Just overall, experience wasn't very good especially trying to get in and the handle less door was not the greatest, priced too high, buying tickets in-between the outside doors with the cold was a little ridiculous. I don't normally leave reviews, but wanted to leave this because if I would have seen a review like this.I probably would have tried to go somewhere else. To also add i tried calling my friend's phone and she didn't see my call and may daughter almost couldn't hear me through the glass door so I can to shout for her to hear me. If my daughter hadn't not been by the door and my friend never saw her phone I would have been locked outside for a long time. Which is also worrisome. My 7YO and 6YO were bored in the first few minutes of being here i had to convince them to stay and try and make friends since we spent so much money to get in.
Amal Albouraee
3 months agoNever ever again, I hosted my daughter’s birthday party there yesterday. And it was the worst experience ever. On the top of it pricey for no good reason, the rooms not bright enough, pictures are dark because of the bad lighting. furthermore, we were treated very rude from the their worker, after we finished from the room, we tried to sat in the craftier while the kids are playing. So we moved some chairs to sat together as a group, the worker came up to us screaming to put the chairs back that we are not allowed to move them. It was so bad for me in front of my guests. So I emailed the owner right away, but I didn’t get any response back. So clearly they do not care. So DO NOT west your money here. Go Urban Air, best customer service and you get what you pay for. The only reason I had my party here, is because I have an infant and I thought here will be better but not.
Contact Information
2240 Woodale Dr, Mounds View, MN 55112, USA
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