Main Event Jacksonville
4.1(4,525)4.1 out of 5 stars, 4525 reviews Jacksonville, FL
About Main Event Jacksonville
Main Event Jacksonville offers highly engaging arcade games, bowling, and a spacious laser tag arena, making it a fun destination purely for play, but it is severely let down by disastrously slow food service, inattentive staff, and poorly maintained facilities.
What parents should know
Summarized from real visitor reviews.
Best for: Families looking strictly for arcade play, bowling, and laser tag without diningGroups who plan to eat elsewhere before or after their visitToddlers (around 3 years old) may find the long waits and dirty restrooms challengingChildren (around 7 years old) thoroughly enjoy the laser tag and arcade gamesTeens and adults will appreciate the games but should avoid the dining and bar areas
Why families love it
- Spacious and highly entertaining laser tag arena
- Fun selection of typical arcade games and bowling lanes
- Helpful front desk staff for first-time visitors
- Spacious laser tag room
- Wide variety of arcade games
- Bowling lanes
Insider tips
- Eat a full meal before arriving to completely avoid the restaurant and bar service
- Verify available attractions beforehand, as this location lacks the escape room, Roblox, rock wall, and mini-golf found at other sites
- Bring hand sanitizer or wet wipes in case restrooms lack soap and paper towels
- Be prepared to actively seek out managers to get your food bill or resolve order issues
Good to know before you go
- Ordering food or drinks at the lanes or restaurant tables
- Expecting quick service at the bar
- Relying on the venue for a complete dinner-and-play package
- Extremely slow food service with wait times between 1 and 2.5 hours
- Inattentive restaurant and bar staff who prioritize personal conversations over customers
- Crowds
- High crowd levels can lead to severe service bottlenecks, including running out of clean silverware and extremely long food wait times.
- Value
- Poor value for money; families can spend between $400 to $500 for a few hours of play and food, which feels overpriced due to severe service delays, forgotten orders, and unhygienic facilities.
- Food
- On-site restaurant and bar available, but heavily criticized for long wait times, running out of silverware, and serving overcooked food.
- Accessibility
- No specific accessibility features were mentioned in the reviews.
- Safety
- Hygiene concerns were noted due to dirty restrooms lacking soap and paper towels.
What parents say
"Visited:: 23Mar25...This review is directed to the food, since it's an arcade, bowling and laser tag place. The guy at the front desk was super helpful being that it was our first time. We were bummed, my girlfriend and her 7 year old son, that this location didn't have the escape room, Roblox, rock wall, mini golf. According to everything I looked for Jacksonville it didn't say at Orlando location. But we still stayed. We played 2 rounds of laser tag which was great with a decent size room. Typical arcade games. The food wasn't great. We ordered "the big stuff" the classic. pizza from any piz"
a month ago
"My experience at The Main Event was a decent one. The activities, entertainment, and environment was great. The customer service at the restaurant and at the bar was not so good. It took forever for the waiters/waitresses to take our food order. When our food arrived it was wrong so we had to wait even longer before we could enjoy ourselves with the games. The food was tasty and decently priced. When at the bar ordering drink, some of the bartenders were having private conversations amongst themselves or with customers about personal life events when other customers were waiting to be served. "
4 months ago
"For me to spend almost 400/500 dollar to play games .Plus money for the food To adults 2 kids from 7:30/12:30 pm My 3 yr old did not want to used the bathroom the smell was very very terrible both bathrooms ladies bathroom at that I even asked for a manager spoke with her about the condition of the bathrooms I was told they would check it out. Well that never happened so I'm wondering if the employees even wash their hands no toilet paper no paper towels. Real talk I waited two and a half hours for my food which I order when I got in their .They even forgot about my order had to ask around ab"
2 months ago
Reviews sourced from public Google data.
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