Indoor Water Parks Open
Quality Inn & Suites Palm Island Indoor Waterpark
2.9(1,237)2.9 out of 5 stars, 1237 reviews Rochester, NY
About Quality Inn & Suites Palm Island Indoor Waterpark
This venue provides an indoor waterpark, which one brief mention described as 'nice.' However, the vast majority of customer feedback highlights severe and consistent issues with the hotel's cleanliness, maintenance, and safety, overshadowing any potential enjoyment of the waterpark itself.
What parents should know
Summarized from real visitor reviews.
Best for: Families whose primary goal is access to an indoor waterpark, and who might be willing to extensively check and potentially overlook significant hotel quality, cleanliness, and safety issues based on the slim possibility of securing one of the few 'clean' rooms reported.No specific details mentioned in reviews regarding suitability for different age groups within the waterpark itself, only general hotel conditions.
Why families love it
- One reviewer reported their specific room was 'CLEAN, even smelled clean!'
- In one instance, the air conditioning 'worked great and room was nice and cold throughout our stay.'
- One guest noted 'Friendly people at the front desk.'
- Beds in one reported room were 'Big, comfy with lots of pillows.'
- A positive review mentioned their bathroom was 'super clean as well.'
- The presence of an indoor waterpark is the primary attraction (though its specific features are not detailed in reviews).
Insider tips
- If you choose to stay, immediately and thoroughly inspect your room for cleanliness, working amenities (heater, TV remote), and safety features (smoke detector, bathroom vent cover).
- Be prepared to request basic supplies like toilet paper and extra blankets, as they may not be adequately stocked.
- Consider the high likelihood of encountering strong unpleasant odors (cigarettes, mold, food) throughout the hotel.
- Due to reports of broken elevators, be prepared for longer waits or using stairs if applicable.
- Exercise caution regarding waterpark lifeguard attentiveness based on one critical review.
Good to know before you go
- If you prioritize hotel cleanliness, general maintenance, and basic room safety (e.g., working smoke detectors, safe bathroom fixtures).
- If you are sensitive to pervasive strong odors such as cigarette smoke, mold, or stale food.
- If you rely on consistently functional amenities like working elevators, heaters, and TV remotes.
- If you have concerns about the attentiveness of waterpark lifeguards for child safety.
- If you seek a modern, well-maintained, or reassuring hotel atmosphere, especially for late-night check-ins.
- Crowds
- No specific details on crowd levels within the waterpark or hotel were mentioned in the reviews.
- Value
- No specific pricing or value comparison details were mentioned in the reviews. The overwhelming sentiment suggests poor value given the reported conditions.
- Food
- No specific outside food or drink policies were mentioned. The included breakfast was described as 'not having much.'
- Accessibility
- No specific accessibility accommodations for guests with special needs were mentioned in the reviews.
- Safety
- **Reported Deficiency:** Waterpark lifeguards observed as 'not even paying attention and they don't care of anything only if your hurt.'
What parents say
"Okay so the place is nice when u walk in the waterpark is nice to the problem is the two first elavators are broken so we had to walk all thw way done the hall. The elavators take so long to but when we got to our floor it was a mess it smelled like ciggerets and there were baby stuff everywhere so we went to our room and they gave me the wrong room so i had to go back down. In the water park my kids told me the lifeguards arent even paying attention and they dont care of anything only if your hurt. Do not recommend 4/10"
2 weeks ago
"A few bugs and cracked walls. The room that my friends and family stayed in smelled like cigarettes. Bathroom vent does not have a cover, which is not safe. Hallways smell like food, sink is cracked and I saw a sticker on the bed. do not stay here!"
2 weeks ago
"The hotel is old and everything is dirty. The room smells awful and is filthy. The walls and ceiling are stained. The smoke detector was removed, and the bathroom ventilation fan was also missing—just a hole with disconnected wires. Probably because of that, the moldy smell is terrible. The whole place just reeks. When I checked in past 11 PM, there was someone yelling at the entrance—possibly drunk or on drugs. The atmosphere in the lobby was eerie, with no furniture at all. It felt like everything had been repossessed after a bankruptcy. It honestly felt like staying in an abandoned buildin"
a month ago
Reviews sourced from public Google data.
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