About Radiant Gymnastics
Radiant Gymnastics presents a mixed experience. While some families praise specific 'kind' and 'amazing' coaches like Coach Abby and Francesca, and enjoy the weekly 'kids open gym' for its regular activity, multiple long-term customers report severe and systemic issues. These concerns include egregious billing errors (overcharging, inability to cancel, continued charges for non-attendance), alarming lack of facility cleanliness (dirty bathrooms, equipment, and a reported case of ringworm), poor injury reporting by 'very young' coaches, and inconsistent adult supervision leading to children waiting around in classes.
What parents should know
Summarized from real visitor reviews.
Best for: Families specifically seeking a weekly open gym activity.Children who respond well to and adore specific 'kind' coaches, provided these coaches are consistently available.Caters to multiple age groups, as reviewers mention 'daughter,' 'youngest daughter,' and '3 kids' attending, as well as 'kids open gym.' Specific age ranges are not provided.
Why families love it
- Coach Abby is adored by children, indicating a strong positive connection with certain instructors.
- Francesca is described as very kind and helpful, particularly for returning families and initial assistance.
- Some coaches are generally praised as 'amazing'.
- Offers a popular 'kids open gym' almost every week, suggesting a valued drop-in option.
- Specific staff members like Francesca and Coach Abby are noted for their exceptional kindness and positive interaction with children.
- Weekly 'kids open gym' provides a consistent recreational option for families.
Insider tips
- **Verify Billing:** Parents should meticulously review all charges and be prepared for potential billing discrepancies and a need for persistent follow-up if issues arise.
- **Injury Protocol:** In case of injury, immediately demand a detailed incident report and ensure all documentation is provided, as coaches may not proactively report incidents or understand their severity.
- **Assess Cleanliness:** Conduct a quick check of the facility, especially bathrooms and equipment, upon arrival to gauge current hygiene standards.
- **Manage Class Expectations:** Be aware that classes may have grown, leading to children spending significant time waiting for their turn.
Good to know before you go
- If you prioritize consistent, high standards of facility cleanliness and hygiene to prevent health risks like ringworm.
- If you require accurate, reliable billing and responsive customer service for account management and cancellations.
- If you expect experienced coaches who proactively report injuries, provide detailed incident reports, and maintain consistent supervision.
- If you are looking for highly structured classes with minimal waiting time and a strong adult authority presence.
- If you are concerned about high staff turnover affecting class quality and consistency.
- Crowds
- Classes are reported to have grown, leading to kids spending a majority of class time standing around waiting, suggesting potentially crowded class environments.
- Value
- The value for money is highly questionable due to systemic billing issues, including overcharging, difficulty in processing payments, and continued charges for non-attending children. One reviewer explicitly stated they moved to another gym (despite a 30-minute drive) due to these issues, indicating a poor value proposition despite geographical convenience.
- Accessibility
- No specific accommodations for special needs are mentioned in the reviews.
- Safety
- **Negative:** Significant concerns regarding hygiene (unclean equipment, dirty bathrooms linked to ringworm), which poses a direct health risk. Coaches described as 'very young' potentially lacking understanding of injury severity and failing to report incidents. Lack of authoritative adult supervision, with only teens present, is also a reported concern.
What parents say
"Francesca is amazing! I’ve been bringing my daughter here since 2022 and she initially helped me. We had to pause and come back and she was so helpful, very kind. My daughter adores Coach Abby, everyone here is very kind 🩷"
3 months ago
"Everything was great up until they (Radiant Gynnastics) undercharged one of our child's classes, I brought it to their attention they forgot to charge us for a child. Every since that honest remark I made to them, our experience at Radiant Gymnastics turned into a nightmare- they have overcharged us, can’t correctly take our payments, when we physically had gone into the business and pay -they are not able to break down the charges correctly and accept our payments. honestly I do not know if people are trained correctly to charge or use their systems. I have requested to drop all 3 of our kids"
4 months ago
"We love radiant !! Such a great place & amazing coaches. We go almost every week to kids open gym (:"
2 weeks ago
Reviews sourced from public Google data.
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