REI

"What kind of company intensely interrogates customers trying to return something? Never felt more uncomfortable at a store. Been a member for over 5 years, but I will find a different outfitter for backpacking supplies."

a week ago

"Just bought my first backpacking backpack and the customer service was fantastic! Justin was super helpful and friendly, and very understanding to the fact that I had NO clue what I was looking for! We tried on 3 backpacks to find me the perfect fit, and he really took his time making sure that everything was comfortable! Thanks for your help, Justin! Off to the woods I go!"

2 months ago

"Amy at the front register gave us the worst customer service I've ever had in a retail establishment and I've shopped at Walmart before. Snappy, standoffish, rude and didn't explain that we were buying a $30 gift card on top of the purchase as a form of membership. You would think they would at least be nice to you after spending $150 in their store."

3 weeks ago