Round1 Bowling & Arcade Sunvalley Shopping Center

I dont know how it's in other locations, but this one is terrible... you have to pay on multiple cashiers depending on what you want to do. The staff is not happy but it's understandable due to how the place operates. The bowling is expensive, and to get assistance on it is a pain. The beers were either not available or they were warm. The whole experience had me stressed. I will not come back in the future. Honestly, i dislike Chuck E cheese with a passion, but i much rather go there than this Round 1 location

We met a friend to bowl on a Saturday Night. We did not have a reservation. It was busy but we didn’t wait for a lane. I will say Bowling is more expensive than I remembered. For three people for 90 minutes it was about $145. There is a bar. They do also serve food. We didn’t get food but did order drinks. The beer is cold! Always a plus. The staff was good. If we needed help due to something with the lane - they came quickly. Overall- fun experience and will come back. The food looked pretty good too. You can make reservations for large parties. More details on the website. There’s a ton to do her outside of bowling and arcade. There is also direct access to the mall. Thanks for a fun night!

We called ahead to see if there was a long wait for bowling, we were told no wait. It took us about 15 minutes to get there where we are searched and metal detected at the door... never in my life have I been searched to go into a bowling alley but okay. Then we go to get a lane and are told it's 40 minutes wait for a lane unless we want to use a lane with the bumpers stuck up. We decided to go for it, but there was all sorts of problems with the lane, not just the bumper. The arm to clean the pins kept knocking over pins and giving people a ton of free points. We still had fun bowling but it's impossible to be competitive when the game is totally rigged. We bought some ridiculously expensive food from the food area, where when I ordered, i asked for ranch with each dish (so 3 ranch) and paid for my order, of course the receipt is not itemized, only shows the order number and order total. When my order is called, I go to pick up the food and there's no ranch. I ask the guy behind the counter ( a different one than who took my order) for one and he gives me one, I ask for two more as I had ordered them and he says he will have to charge me. I explained that I ordered them with my order and paid for them then. He said he could only give me one more. It's not a huge deal, but it's super frustrating when you don't get what you paid for and are hassled about it. I would pick another bowling alley if you have the option.

Honestly, this is only the second time I have rated a place on google and this is coming from someone that travels every week of the year (from Canada). Firstly the people that work here are super unhelpful, don’t let you know the rules. We paid for an hour and no one was at their bar for 10 minutes then continued to tell me that Canadian/ foreign IDs are not accepted to buy alcoholic beverages and only passports are accepted (most Canadians can enter USA with just their licences). Luckily my girlfriend had our passports (Canadian/ Czech). We finally got our beer after a while and when we arrived at our lane we had booked for an hour they had said we were 10 minutes into our hour (they give 5 minutes to get there so taking a beer took 15 minutes). No one told us that. You can’t order from the bowling and they force you to walk to the bar to get anything so I then went to order 2 more beers (no one was at the bar again when I arrived) and they told me I couldn’t have 2 beers and I had to take mine then send my girlfriend over to pick hers up by herself. Place is nice and has tons of stuff to do but if I am back around this area ever again I won’t come back. At 3pm we wanted to extend and play another game. They told us we cant because it is full. We have been sitting here (it is now 3:22) and the place is empty other than 1 lane. Honestly I have gone to these sorts of places all around the world and service is really the worst I have ever seen. Disgusting

Went there today with family in bowling alley. Fun was cut short of multiple broken lanes and pins. Balls won’t return, got stuck, pins were going on and off. Had to move to another lane. A couple of customers also had to move lanes. No visible tech seen to try fixing the issues. Just a few staff on their head pieces. We waited for several minutes for any action and updates. Nothing. After a long time waiting, this lady staff named L… said they cannot do anything. We still have 1 hour to play which we paid. They said they cannot refund us for the lost hour. Our kids are getting frustrated. Our time lost and wasted and still have an appointment to go to. Lady L also said they have to refuse service but we were already there waiting for help. Lady staff said manager is busy to come out. Even for a while to discuss the issues. Won’t even give the manager’s name. We felt helpless. My wife was on the phone with customer service to report these incidents that ruined our family day. No sincere apologies heard and even security followed us out though we were civil in talking to the staff. I think there are more 1 star or low ratings for this place. I’m not surprised. We felt the staff is not willing to help their paying customers. They gotta fix their bowling lanes especially how they handle issues with customers. Terrible experience indeed!!!