Simmons YMCA

I am writing to express my concern regarding the billing and membership cancellation issues I have been facing at your Alba Moro Road location. In January, I visited the YMCA office to put my membership on hold for three months due to my overseas travel plans. At that time, I was not informed that there would be any charges during this hold period, nor was I made aware of any fees that would continue to be charged to my credit card. The representative I spoke with, Larry, did not provide any such information. Since then, I have moved to a location far from the YMCA, over 30 minutes away, and as a result, I decided to cancel my membership. I visited a different YMCA location to formally cancel my membership, and I was assured that the cancellation would be processed and that I would not be charged further. However, I noticed that I was charged for this month despite having put my account on hold and submitting the cancellation request. I returned to the original location where I spoke with Larry again, who acknowledged the mistake and confirmed that I should not have been charged for this month. He mentioned that the manager, who was unfortunately unavailable due to illness, would be the one to handle the refund, and I was told to come back when she is available. Additionally, I spoke with a manager from the headquarters office last week, a lady, and explained the entire situation to her. She confirmed that my membership should have been canceled specially after I submit the cancellation form online I am extremely frustrated at this point, as I have followed the procedures and still face issues with the charges. I am requesting a prompt resolution, including the refund of the charge to my credit card. I do not have the time to make another visit to the location, and I expect a solution to be provided without further inconvenience. I am also disappointed in the lack of communication and the poor customer service I have received, especially considering the multiple assurances I’ve been given. Please let me know how you plan to address this issue as soon as possible. Thank you for your attention to this matter.

A broad selection of activities and exercise equipment to fit almost anyone's needs. Staying active enhances everyone's health and well-being. Great place with caring and kind staff.

Always enjoy this YMCA. The staff are always friendly and helpful. The basketball courts have been redone and look amazing. The weight room has a good selection of weights and machines as well as cardio machines. I have attended a couple of classes and the instructors provide great instruction.

Best sauna, and steam room in the city, a hybrid steam that is heavy, intense and worth the drive

Do not send your kids here. My little sister was bullied by multiple children during summer camp and afterschool. Repeatedly pushed by boys and one even punched her in the nose. The staff did NOTHING to help. They give a child 5 warnings before they kicked them out. Smh. If you want your kid to be bullied and beat with no repercussions then send them here. If not GO ELSEWHERE