Splash Pads USA, Inc.

Great customer service! The owner Don helped me select the right Pad for our yard. With my order that I ordered online, they gave me a great deal and provided free shipping. The website charged me for the shipping so I called them and they brought a check for the cost of the shipping right to my door. Great honest people, willing to help in anyway they can. The kids love our Pad. Provides hours of fun.

Splashpads USA designed and did the layout of our pad for us. Don went above and beyond expectations to get the kit built and ready at a reasonable price. I have read a lot of the reviews online about this company and they are completely opposite from the experience we had with Don and the team at Splashpads USA. I have a hard time believing that Don has taken advantage of the people that have posted these reviews. I spent time at the office and warehouse to take a hands on look at the materilals before I purchased, the quality is unmatched when looking at his competitors. Looking forward to many years of fun with our kit. Thanks for all your help Don !!

To give everyone a point of reference... this is the very first google review I’ve ever written. Normally, nothing that I could review is important enough to take time out of my life to do so. However, I feel it incumbent upon me to share my experience with this company so other people are not left in the position that I am now in. Having Splash Pads USA install my residential pad in the spring of 2016 was one of the worst decisions I’ve ever made. Firstly, I had an existing water feature in my backyard that I wanted my splash pad to be incorporated into. A person came out, assessed it and said they could do it. The next day he called wanting my deposit, when I said that I was still shopping prices, he hung up on me! Don called me personally after that, apologized, and sent another person named Rick. Rick told me that they could do the design with no problem (it is not a traditional splash pad design). When they started pouring concrete and put the drain in, I realized they had cemented the drain into a completely different spot than we originally discussed. After speaking to Rick, there was really nothing else we could do at that point so I let it go and said I could live with the drain in the new spot. Once the pad was finished, the concrete was brushed so roughly and improperly that everytime my children used it, their feet would literally bleed. I ended up going through a different company to pay more money to put a rubber surface over their concrete to make it functional. Also in the first few weeks of using it, my entire backyard flooded twice due to mistakes they made when installing it. There was no paperwork or manual that provided instructions of use or maintenance for the pad. My yard was left in a condition that I didn’t feel was acceptable. Had they told me before hand that I would need to sod in every area around the pad, that would have been different. But I had no idea it would be as bad as it was. I also have two underground water tanks that Rick said to “leave exposed in case anything goes wrong with it”. I have had to get two large planters to cover the unsightly holes in my yard and tops of the tanks. I was also told I “don’t need to do anything to winterize it”, and yet every spring I seem to deal with more and more problems with the pad. Last year, I noticed a problem with pressure of the spouts and sometimes water doesn’t come out at all. I called to have them come fix it and was promised someone would be here to look at it on two different dates. On both occasions, no one showed up at all and did not call to say they wouldn’t be coming. Since then, all of my calls have gone completely ignored. I am terrified that one day (maybe even this year) it will stop working completely. Every time I have spoken to them, I have let them know that I am not looking to cause trouble, I don’t want my money back, and I certainly don’t want to go through the time/hassle/money of a lawsuit. I simply just want a splash pad that works without issue and lasts for a reasonable amount of time for what I paid for it. Do yourself a favor and DO NOT USE THIS COMPANY TO INSTALL YOUR SPLASH PAD!!

I have done work for Don as one of my clients. He needed some banners made for a new lot. He was honest and he paid me for my work. He knows everything about splash pad's and he will be my first choice for my future splash pad project.

Rick is doing a great job with this company now. Our project got off to a very rough start but he is doing everything he can to make things right and get our community splash pad going! Highly recommend him and his people.