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Splash Pads USA, Inc.
4.4(24)4.4 out of 5 stars, 24 reviews Salt Lake City, UT
About Splash Pads USA, Inc.
Splash Pads USA, Inc. specializes in the design, sale of kits, and installation of residential and community splash pads. The company is praised for the high quality of its splash pad materials (kits) and personalized initial sales support, particularly from owner Don, who is highly knowledgeable. However, customer experiences with their installation services and subsequent post-installation support are highly polarized, with significant concerns regarding quality, adherence to design plans, communication, and long-term problem resolution.
What parents should know
Summarized from real visitor reviews.
Best for: Parents seeking a high-quality residential splash pad kit for a DIY project or to be installed by a separate, trusted contractor.Community organizations requiring design services and potentially materials for a new splash pad, especially if working with Rick for current projects.Customers who prioritize direct interaction with company owners for initial sales and resolving billing discrepancies.The splash pads are generally enjoyed by 'kids' (Review 1), making them suitable for various children's ages for water play. Specific age ranges are not provided in the reviews.
Why families love it
- High-quality splash pad kits and materials: Customers who inspected materials at the office/warehouse reported unmatched quality compared to competitors.
- Personalized sales support from owner Don: Don is noted for personally assisting customers in selecting the right splash pad and offering good deals.
- Effective resolution of sales-related issues: A customer reported a shipping charge error that was promptly resolved with a personal delivery of a refund check.
- Custom design and layout services: The company provides design services for both residential and community splash pad projects.
- Rick's efforts to rectify ongoing project issues: For current community splash pad projects, Rick is noted for actively working to correct initial problems and ensure completion.
- Owner Don's extensive expertise: Don is recognized for his deep knowledge of splash pads.
Insider tips
- Insist on comprehensive written documentation: Secure detailed manuals for use, maintenance, and especially winterization instructions before finalizing an installation. Do not rely on verbal assurances regarding maintenance or winterization.
- Thoroughly vet and document installation specifics: Ensure all design details, including drain placement and concrete finish, are explicitly agreed upon and documented in writing. Closely monitor the installation process.
- Be prepared for potential yard disruption: Understand that installation may significantly affect the surrounding yard (e.g., requiring sodding) and discuss these potential impacts and responsibilities upfront.
- Meticulously inspect concrete finish: Immediately check the texture of any installed concrete to ensure it is smooth enough for children's bare feet; rough concrete has been reported to cause injury.
- Exercise caution with post-installation service expectations: Be aware that promises for repair visits may not be fulfilled, and calls for assistance might be ignored after installation.
- Consider purchasing kits only: If installation quality is a primary concern, consider buying the highly-rated splash pad kits and hiring a separate, independently vetted installer.
Good to know before you go
- Relying on their installation services if meticulous quality control, adherence to plans, and consistent post-installation support are critical; significant issues have been reported.
- Assuming reliable long-term post-installation support or maintenance advice without a written service agreement; missed appointments and ignored calls have occurred.
- Trusting verbal agreements for critical installation details; always ensure design, placement, and finish specifics are in writing.
- Expecting a truly 'maintenance-free' or 'no winterization needed' product, as customer experiences indicate this advice can lead to recurring problems.
- Hiring them for installation if your project is complex or requires integration with existing features, as this has led to miscommunications and errors.
- Value
- Customers report 'reasonable price' for kits and 'great deal' with free shipping for online orders. However, poor installation quality can lead to significant hidden costs, such as having to pay another company for a rubber surface to fix rough concrete. The lack of reliable post-installation support and recurring issues also diminish the long-term value of the initial investment for installation services.
- Accessibility
- No specific accessibility accommodations mentioned in the context of splash pad installation or product.
- Safety
- Concerns: One installation resulted in concrete brushed 'so roughly and improperly that everytime my children used it, their feet would literally bleed,' requiring an external rubber surface for safety. There was a reported lack of safety instructions or manuals provided with the installed pad.
What parents say
"Great customer service! The owner Don helped me select the right Pad for our yard. With my order that I ordered online, they gave me a great deal and provided free shipping. The website charged me for the shipping so I called them and they brought a check for the cost of the shipping right to my door. Great honest people, willing to help in anyway they can. The kids love our Pad. Provides hours of fun."
8 years ago
"Splashpads USA designed and did the layout of our pad for us. Don went above and beyond expectations to get the kit built and ready at a reasonable price. I have read a lot of the reviews online about this company and they are completely opposite from the experience we had with Don and the team at Splashpads USA. I have a hard time believing that Don has taken advantage of the people that have posted these reviews. I spent time at the office and warehouse to take a hands on look at the materilals before I purchased, the quality is unmatched when looking at his competitors. Looking forward to m"
8 years ago
"To give everyone a point of reference... this is the very first google review I’ve ever written. Normally, nothing that I could review is important enough to take time out of my life to do so. However, I feel it incumbent upon me to share my experience with this company so other people are not left in the position that I am now in. Having Splash Pads USA install my residential pad in the spring of 2016 was one of the worst decisions I’ve ever made. Firstly, I had an existing water feature in my backyard that I wanted my splash pad to be incorporated into. A person came out, assessed it and sai"
7 years ago
Reviews sourced from public Google data.
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