Sportsman's Warehouse

I don’t know how much of your business comes from gun sales, but I’d imagine it’s a significant part. If so, you seriously need to get your store and your gun department in order. I came in on Wednesday morning to trade in a Glock 36 (.45 ACP). You only offered $260 for the trade—about 39% of retail—which was slightly lower than I expected but still reasonable, so I proceeded with the deal. However, the process quickly turned into a frustrating mess. The employee assisting me—an older, visibly irritated man with a beard—took about 30 minutes just to handle the trade-in paperwork while I paced and waited. I was there to purchase an exclusive Sportsman’s Warehouse deal: a Springfield Armory XDM-Elite that included a Crimson Trace 1500 Red Dot Sight and an optic mounting plate. When I mentioned this to a younger employee, he had no idea what I was talking about. He even admitted that hours had been cut, leaving them short-staffed and without proper training. He eventually found a box but no red dot. After asking the older employee for help—who was already angry—things only got worse. The older employee stomped into the back, found a different box, and threw it on the counter, grumbling, "Here you go, it’s in this one." At that point, the younger employee needed help processing my trade-in credit, which infuriated the older man even more. They then proceeded to argue with each other right in front of me. After that, I still had to wait for the background check, which took about 10 minutes—no problem there. But what followed was another disaster. The staff wandered around aimlessly, trying to find a manager to verify my paperwork. Eventually, one manager took care of that and left, but the younger employee still didn’t know how to finalize the sale. A third employee got involved—who was completely clueless—offering no help. The same manager returned but also struggled to process the sale. Finally, they had to track down the angry older employee again, who was now visibly fuming. He ultimately completed my checkout, applying the trade-in credit and ensuring I received the correct firearm with the red dot. By the time I walked out, nearly two hours had passed—and I was the only person buying a gun in the store during that time. I’ve always enjoyed shopping at Sportsman’s Warehouse, but this experience was frustrating enough that I’ll seriously reconsider making future firearm purchases here. The process needs to be more efficient, and the staff needs to be properly trained to assist customers professionally.

Thoroughly impressed with the gentleman at the gun counter. Max helped me for over an hour look at several pistols. He was very knowledgeable and helpful. I went in today to purchase the pistol that Max and I felt was the best fit. Unfortunately Max was not on shift, fortunately though Dan was able to take care of me in a very professional and timely manner. Great buying experience.

Solid store can get pretty busy at the gun counter when it comes to wait times but is to be expected. Decent prices and policies as far as everything goes and generally friendly staff.

Awesome selection of everything to play outside; great supporter of the outdoors.. I wish they had more ammunition, but that's the situation in America right now .. service was excellent. I can't wait to go back!

Bought a 1200 dollar safe when it got to my house there was no manual or back up key. I have called the store multiple times have been told we will look into it months later i have gotten nothing. What a disappointment. I won't be buying anything from them again.