The Salvation Army Kroc Center Hampton Roads

"The Aquatics Staff... AMAZING and have very attentive life guards. The Housekeeping Staff... AMAZING and the locker rooms are always clean. The front desk in the evenings? Horrible.... Attitude + Snark. The Kroc center schedule online is no longer active. So I called the front desk to inquire about their Aquatics Schedule for a class I paid for. Front desk told me they have NO access to any kind of schedule for the ENTIRE PLACE until the MORNING OF. (Meanwhile there's a paper printed monthly schedule taped in various areas of the Center) How does a place with so many moving parts and program"

a month ago

"I had a membership with these supposed public servants for 3 years to utilize their gym and swimming pool, while living in Norfolk then I cancelled my membership and supposedly they lost my cancellation form and charged my account every month for the next two years while living in north Carolina where their is no access, to salvation army gyms and I've gotten the run around about getting refunded for the past8 months since finding out they've been drafting from my account. This is absolutely ridiculous customer service"

2 weeks ago

"I went in not knowing they didn’t do day passes anymore and instead of answering my questions and trying to help me become a member they just kept giving me short snippy responses. “No. Not anymore.” I find the front desk to be very rude, snappy, and lazy. After today I will not be getting a membership or coming back."

a month ago