The Wizard's Chest
Overview
Expert Summary
Detailed Insights
The Wizard's Chest offers an enchanting, two-level retail experience specializing in board games (nostalgic to new), puzzles, magic tricks, and an extensive costume emporium perfect for Halloween or imaginative play. It's a destination for unique gifts and immersive browsing, known for its magical ambiance and helpful staff, making a visit feel like an activity in itself.
Key Highlights
- ✓Two dedicated levels for shopping and exploration (games/puzzles/magic downstairs, costumes upstairs)
- ✓Wide variety of items including board games, puzzles, magic tricks, D&D dice, and costumes/accessories
- ✓Competitive pricing on specific items (e.g., D&D dice prices are 'right on' with online stores)
- ✓Extremely helpful and friendly staff who offer recommendations ('sweet as pecan pie')
- ✓Enchanting and immersive 'fairy tale' ambiance ('grand ol’ plantation house spun from fairy tales')
- ✓Strong focus on customer service from the crew (excluding manager's handling of rewards issue)
- ✓Discoverability of unique items and gifts while wandering through the space
- ✓Appears to be a family-run business with a welcoming atmosphere
Standout Features
- ⭐Dedicated two-level layout separating game/puzzle/magic items from costumes/accessories
- ⭐Immense ramp ensuring accessibility between floors for all shoppers (e.g., wheelchairs, strollers)
- ⭐Extensive selection of board games, from nostalgic to the latest releases
- ⭐Comprehensive costume emporium including wigs, face paint, and a wide array of garb
- ⭐Staff actively provides game recommendations and helpful advice
- ⭐Inviting and warm ambiance that encourages lingering and exploring
Perfect For
Ideal For
💡Pro Tips from Reviews
- →If planning to use the rewards program, verify ALL terms and conditions (especially discount application) directly with management in writing before making purchases to meet spending thresholds.
- →Be prepared to browse and discover unexpected items, as the store is designed for exploration.
- →Utilize the knowledgeable staff for game recommendations or assistance with finding specific items.
Things to Consider
- ⚠Rewards program is highly misleading: 40% discount advertised for an 'entire future order' actually applies to only 'one specific item'
- ⚠Staff initially provided incorrect information regarding rewards program terms
- ⚠Printed rewards sheet at the register is unclear, stating '40% off discount' without specifying 'single item'
- ⚠Management showed a dismissive attitude and lack of empathy when addressing the misleading rewards program and customer feedback
- ⚠Management expressed indifference to suggestions for clarifying rewards program language, indicating unwillingness to prevent future misunderstandings
Price & Value
Pricing for specific items like D&D dice is competitive and 'right on' with online alternatives. The rewards program advertises a substantial 40% discount for spending $1,500, which *sounds* high value, but its misleading application (single item vs. entire order) severely diminishes its actual value and can lead to frustration and feeling deceived. No general admission fees as it's a retail store.
♿Accessibility & Special Needs
- •Features an immense ramp dedicated to including all shoppers of all needs, indicating strong wheelchair and stroller accessibility between its two levels.
🍎Food & Drink Policy
- •Not mentioned in reviews; likely not applicable as it is a retail establishment.
🚗Parking Info
- •Located on Broadway in Denver. Specific parking details are not provided, suggesting typical urban parking scenarios which may include street parking or nearby paid lots.
👥Crowd Levels
- •Reviews mention 'spending part of an afternoon looking' and 'wandering around,' implying a comfortable environment for browsing rather than consistently overwhelming crowds, though peak times are not specified.
🛡️Safety Features
- •No specific safety measures for children (e.g., monitored play areas, wristbands) are mentioned, as it is primarily a retail store.
⏰When to Avoid
- • Making significant purchases solely to achieve rewards program thresholds without absolute clarity on terms, as the program has proven to be misleading.
- • Visiting if you are specifically relying on a store's loyalty program for future discounts without verifying terms rigorously.
- • If you have low tolerance for potential customer service issues related to miscommunication on promotions.
Pricing/Package/Events
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Pre-release Events and Tournaments
Regularly held
Events and tournaments for die-hard players of games.
🛡️Safety Policy
- • Kazam Escape Room Fear Level: Not Scary
📅Booking Policy
- • Kazam Escape Room: Call 303.321.4304 to schedule a time.
🚗Parking Information
- • Metered street parking available in front of the store.
- • Fentress Architects lot (south end of building) available for free after 5:00 pm on weekdays and during store hours on weekends.
What People Say
What's Great
- Friendly and helpful staff (mentioned in 5 reviews)
- Spacious play areas (mentioned in 4 reviews)
Recent Reviews
jjgems101
2 weeks agoAwesome place! Two levels of games, tricks, and puzzles. I was able to find my son a really nice set of D&D dice, and when compared online, the price was right on... and I didn't have to wait for them. Really helpful crew. Customer service is fantastic!
Paul Marshall
a month agoI love this place. They have all of the coolest stuff and there is something for everyone. Puzzles, games, costumes and magic. Great place to bring kids and spend part of an afternoon looking at all the cool stuff they have.
Grace Pedersen
a month agoFound several gifts I didn't know I was looking for while just wandering around and admiring the space. BIG SHOUT OUT for how much floor space is dedicated to the immense ramp for including all shoppers of all needs
Cole Calhoun
4 months agoDisappointing Experience with Rewards Program at The Wizard's Chest I’ve been a loyal customer at The Wizard's Chest for the past three months and have enjoyed shopping there, largely due to the great selection and friendly staff. However, my recent experience with their rewards program has left me deeply disappointed and feeling deceived. The store advertises a rewards system prominently at the register, with a clear statement that spending $1,500 earns customers a 40% discount. I spoke with multiple employees who confirmed that this discount would apply to an entire future order, and I was even encouraged to reach that spending threshold quickly to take advantage of it. Motivated by this, I made several additional purchases to achieve the required $1,500 spend before the month’s rewards were issued. When I received my rewards and visited the store to make a larger purchase—excited to use my hard-earned 40% discount—I was abruptly told that the discount applies to only one specific item rather than the entire order, as had been repeatedly explained to me by staff. Furthermore, the printed rewards sheet at the register still stated a "40% off discount," with no clarification that it was limited to a single item. When I brought up my concerns with the manager, I received little empathy or understanding. I explained how misleading the rewards sheet and prior staff explanations were and suggested that the language at the register be updated to match what was stated in the reward email to prevent future misunderstandings. Unfortunately, my suggestions were met with indifference, and I was essentially told that this is just how their system works. As a loyal customer who has spent a significant amount of money at this store, I feel let down by the lack of transparency and the dismissive attitude from management. This experience has completely soured my opinion of The Wizard’s Chest, and I can no longer recommend this business to others. I will not be returning, and I hope that the company takes this feedback seriously to avoid alienating more of their customers in the future.
Keith Vilseck Jr
3 weeks agoWell, butter my biscuits, y’all, The Wizard’s Chest in Denver is a downright resplendent establishment! Step through them doors on Broadway, and it’s like wanderin’ into a grand ol’ plantation house spun from fairy tales—pure enchantment, I declare! Downstairs, they’ve got a veritable cornucopia of board games, from them nostalgic relics of yesteryear to the latest darlin’s of tabletop society. The folks workin’ there? Sweet as pecan pie, always tippin’ their hats with a “Y’all oughta try this here game—it’s finer than frog hair!” Upstairs, bless my soul, the costume emporium is a sight to behold—wigs, face paint, and garb aplenty, perfect for a masquerade or a hootin’ Halloween shindig. The ambiance is warmer than a skillet of cornbread fresh from the oven, invitin’ you to linger, play a spell, and marvel at the craftsmanship. This here family-run jewel’s got a heart bigger’n a Georgia peach orchard. If you find yourself in Denver, you’d be remiss not to mosey on over—five stars, clear as a bell on a Sunday mornin’!