Urban Air Trampoline and Adventure Park

Urban Air is such a fantastic place to have fun! I want to give a special shoutout to Sarah, the party coordinator, who truly stands out. She is not just pleasant and friendly, but also incredibly patient and warm-hearted. Her personality is perfect for making everyone feel welcome and excited! If you’re considering a group party, I can’t recommend this place enough, and I’m confident you’ll adore Sarah just as much as I do. Thank you so much for everything, Sarah! You really made our experience special.

I’ve visited in the past and have also hosted my daughters birthday party here and also my son’s. The staff were pleasant and very helpful. My son and his friends enjoyed everything about his birthday gathering and I’m sure we will visit again.

Just want to say, the customer service I’ve experienced when reaching out to Sara Fabian, Ops Manager/Special Events Coordinator, has been nothing short of incredible. I’ve had to email this woman twice, once for a membership issue, another today when I was there with my two young kids, one of which is still potty training. I was waiting for the family restroom, which my 2.5 year old has the patience of an ant, so waiting wasn’t an option, only to go into the men’s room and find there’s no changing tables in the men’s room. I asked the staff if there were any other changing tables besides the single family restroom, she said yeah in the women’s room. I know I wasn’t gonna feel comfortable in the women’s room, never mind the women in the facility, so I made a change on the fly, but remembered I had Sara’s email from a previous conversation. I reached out to her expressing the need for a changing table in the men’s room, which I didn’t expect a response on a Sunday, but, she responded, and addressed my concern immediately, which I’ve supplied her response. Sara thank you for going above and beyond in your role as Ops Manager, your effort doesn’t go unnoticed. As far as my experience at this location, I’ve been to a number of their locations and I have nothing bad to say about a visit ever. Maybe some unruly, privileged children that can use a whooping, but otherwise my kids always have a blast here.

I used to really appreciate the great customer service here, but during my recent visit, I was disappointed. The front desk staff and food cashier were visibly impatient and even rolled their eyes. It felt unwelcoming and unprofessional—definitely not the kind of service I experienced before.

One of the best trampoline parks in the area. Zipline, trampolines, battle beam over a foam fit, ball pit, indoor play ground with huge slides and a little kid ninja course underneath it, bumper cars, climbing walls with cool designs, video games, and an in the air ropes course - it's an all in one. There's something for everyone. The best part is they will open any part of it if you want to do something that no one is on, where other parks just have a closed sign, for example. Pizzas good, wings are good. Can't go wrong here for family fun!