Urban Air Trampoline and Adventure Park

I came here to celebrate my son’s 8th birthday. Many of the attractions including spin zone, twist tower, flash pads, laser tag were all closed or out of order. The virtual reality exhibit only had one headset that worked. I purchased the platinum tickets for these attractions and they were all closed so I was highly disappointed! I go to the cafe and place an order at 1600 CST and at 1628 CST I went back to pick my order up. I was given the whole sausage pizza, the slice of cheese pizza, and the wings that I ordered. When I asked about the whole pepperoni pizza I was told they didn’t make it yet. So I patiently waited then returned to the counter at 1700 CST inquiring about the pepperoni pizza. I was told AGAIN that they did not put the pizza in the oven yet and was offered nachos or chicken tenders in place of the pizza. Which I declined. The girl taking my order was very rude and had no patience when I should have been the person angry because the cafe “forgot” to make my pizza twice!! I was told by a team member in the cafe that my pizza was being put into the oven at 1705 and I received the pizza almost 90 mins after I ordered it. I traveled very far for bad customer service and closed attractions. Highly upset with this visit

Bought the platinum package and had my son’s birthday party here today. The zip line, trampoline, spinning cars were out of service so they downgraded the cost to ultimate for me but the kids still had “all access” and all day play for everything else. Food and drinks were brought out promptly 1 hour into our time. I ordered 3 pizzas, two pitchers of drinks and a tray of tenders. The drinks were on free refill. My host was very helpful. After two hours you do need to vacate your table so we moved to a general area. I booked from 1-3 pm and will say this, later in the afternoon it gets super packed and rowdy and there are multiple parties going on. No complaints. They did their best to accommodate!

Awful experience. The place was over crowded and the staff was no where to be found to get these little kids off certain things so that other people could use the obstacle course. There were little kids just burying themselves in the foam pit that is made for the obstacle course so now no one can use it or else we’re going to step on their heads. Half of the activities were closed. They are supposed to be selling food, no popcorn, no chicken tenders, no pretzels. All the bad was nachos and cheese. Oh you wanted beer, sorry we only have warm bud light, or you wanted a seltzers that we say we have.. oh no sorry we don’t have any. No wine either, how do you have an open cafe that you say you have all this stuff and yet you have nothing available??? This was mid day we were there from 3-8… Ridiculous. There were kids fighting and the staff did nothing, adults just standing on the trampoline on their phone staking up the space. This was a trashy location. Get better staff and stand firm on your policies so kids can actual play. I shouldn’t be spending over $150 on these tickets to not be able to use anything. Also these 3/4 years should not be running around without parents, don’t complain when your kid gets stepped on or fallen on when they are not paying attending and jumping infront of other kids. Oh also at the go karts, there was a little Kid stuck in the hill and waiving his arms and yelling for staff for over a minute and all three staff guys were sitting playing on their phone, my boyfriend had to yell at them that this kid has been stuck on the hill yelling for me. Worst location ever. Incompetent and lazy staff/ management. Would leave zero stars if I could.

Went there for a play date and paid for the top package and a lot of the premium rides were closed (shut down) whatever you wanna call it. The go carts felt like they aren’t really maintenance properly because they don’t even feel like they go fast enough and the speeds of them seemed to be controlled by the staff. Honestly, it was such a waste of money wish I could get my money back! The lady at the front desk gave us a card for a free return that’s good for a year how ever based on the reviews seems like those rides have been closed for awhile if I go again and the rides aren’t open I will be going up the ladder cause that isn’t fair for your customer to charge for something you clearly not offering. Also the self serving lockers! WOW half of them don’t even work. It was a mess of a place.

It's the 3rd time I have birthday party here. It has improved a lot since they were 1st opened. I still remember the food was pretty bad when they first open years ago. This time I actually enjoy the pizza in the wings. Also the service got a lot better. They are more well organized. The host were very attentive.