Urban Air Trampoline and Adventure Park

I had an amazing time with my son for his 11th birthday party and our host Gerald was fantastic and attentive to our needs. He made sure to keep checking on our party and keeping us updated with whatever he was doing to assist us. We had an amazing time and the staff was all around great. It was clean, our table was set and ready to go. I got everything I paid for and was informed on anything else. Over all a great experience for a birthday party and one again thank you GERALD for helping me make this experience possible for my child!

This place was terrible less than a one star. We traveled all the way from california to visit family. This was a planned day event, and it turned out to be a nightmare. Having a family of four aging from the ages of fourteen to seven i figured this was going to be a great place for all of them to enjoy and have fun. Boy was I wrong. The fourteen year old had restricted rules of where he can't go. But yet all of the seven year olds were free to rome everywhere.The fourteen year old wanted to play and was concerned about hurting little ones on the trampoline. For they were not capable of having concern and continuously jumping on his trampoline. There was a section dedicated for only seven and under, and it was vacant, and every time my son decided to play on those trampolines, he told to move. And I don't understand how you can have a facility that does not provide free water, especially one that exerts this amount of energy. Seems like just a money scheme to purchase water. So on the bottom line, this was nothing what I was advertised on the web. No flipping aloud, even in the flipping section. And also there is a pro section that's designated for only the elders and pros, but yet has severe restricted rules on what the pros are Allowed to do. We signed waivers in the beginning, understanding the possibility injury can occur. But from all the legalities that need to be played, it hinders the kids from really having the fun and pay for. I do not plan on returning. Or will I recommend it.

NOT ADA COMPLIANT!!! I was at UA for a BDay party and there was a nice family who had a party space upstairs for their celebration. One of their members was severely disabled and required a motorized wheelchair and did not have a way to get to the room. They had to be carried up the stairs with the help of other visitors since there wasn't an elevator available ANYWHERE. It appears it was filled in and no longer available (also confirmed by workers). This is absolutely unacceptable and the business should not have been awarded a CO by the city. This isn't UA's issue unless they own the building, but as the business, they should absolutely be aware of these things and push to correct it.

Been going there for almost three years now and on my last visit I couldn’t Believe how I was treated when I try to talk to the manager about one employee who was giving my son a hard time while he was trying to get snacks , and the employees and the manger are RUDE!!! They have teens with attitudes working there and they have NO patience with the kids. And no manners They were annoyed at the fact that they had to even deal with the kids

Incredibly thankful to the staff for safe keeping my wallet and returning it after my forgetful brain left it behind 3 days ago! Fills my heart with hope. Also, my daughter had an amazing time! Place was fun, clean, and safe! Thanks again to their awesome staff!