Trampoline Parks Open
Urban Air Trampoline and Adventure Park
4.1(1,074)4.1 out of 5 stars, 1074 reviews San Antonio, TX
About Urban Air Trampoline and Adventure Park
Urban Air provides a high-energy environment primarily for active kids with a range of adventure activities like trampolines, zip lines, and VR (when available). It's a popular choice for birthday parties, offering competitive pricing and private room options, with the potential for highly helpful party hosts. However, parents should be prepared for significant crowds and potential operational inconsistencies, especially on weekends.
What parents should know
Summarized from real visitor reviews.
Best for: Birthday parties for active children seeking a high-energy environment, particularly if a dedicated, helpful party host is assigned.Families looking for a venue with a wide variety of on-site food and snack options.Kids who enjoy trampolining and adventure activities and aren't overly sensitive to crowds.Parents who prioritize competitive pricing for birthday party packages.Younger kids: Enjoy the general trampoline and adventure activities.
Why families love it
- Kids generally love the active play options, leading to an enjoyable day for them.
- Birthday party packages are offered at competitive prices compared to other trampoline parks.
- Private birthday party rooms are available for booking.
- Extensive on-site food and drink menu, including whole pizzas, pop, slushies, cotton candy, candy, and nachos.
- Some party hosts (e.g., Gianna) are exceptionally helpful, assisting with scheduling, serving, and even decor setup.
- Management allows pre-party venue walk-throughs to help parents plan their space and setup.
Insider tips
- Avoid Saturday afternoons (especially around 4 PM) if you want to dodge extreme crowds and potential safety concerns.
- Immediately double-check wristbands upon entry to confirm they match your purchased access level (e.g., 'Ultimate' vs. 'Deluxe') to ensure access to all desired attractions like VR and zip line.
- If booking a birthday party, explicitly confirm the availability of all package-listed attractions (like VR) and clarify the party timeline, including food service and departure, to prevent being rushed.
- Be prepared for a potentially expensive outing, especially if purchasing food and premium access.
- Consider booking a party with a good host to help manage the experience and schedule.
- If concerned about space for a party, ask about options beyond private rooms, such as booking multiple tables in a lower-traffic area, as some parents found this provided more guest space.
Good to know before you go
- Saturday afternoons (e.g., 4 PM) due to extreme overcrowding and perceived safety risks.
- If expecting consistent and attentive staff supervision for all children in play areas.
- If seeking a stress-free birthday party experience at this location, given recurring issues with party management, staff behavior, and rushing guests.
- If guaranteed access to specific premium attractions (like VR) is critical, as they may be unavailable.
- If you have high expectations for managerial support in resolving on-site issues.
- Crowds
- Very crowded on Saturday afternoons, specifically around 4 PM, to the extent that it's difficult to walk through the venue.
- Value
- Birthday party packages are considered to have 'best prices vs. other trampoline parks.' However, the overall experience can be expensive ('you better have the money!'), with a risk of poor value if incorrect access bands are given (e.g., paying an extra $15 for 'ultimate' but only receiving 'deluxe' access, leading to denied attractions).
- Food
- Extensive on-site food and drink options are available for purchase, including full pizzas, pop, slushies, cotton candy, candy, and nachos. Outside food is not mentioned, suggesting it may not be allowed or is discouraged.
- Accessibility
- No specific accommodations for special needs mentioned in the reviews.
- Safety
- Wristbands are used for access control to attractions (though sometimes issued incorrectly).
What parents say
"Coming from a mother I THINK they over occupancy for fire safety. Was way to many people on Saturday at 4pm couldn't even walk through. Other then that the kids love it. They have food. You can order a whole pizza, pop, slushies, cotton candy, candy, nachos good amount of food. Yes you can have a birthday party here. They have private Birthday party rooms. Would recommend but you better have the money!"
a month ago
"Really enjoyed it being my first time at this location. My son always makes the best of his day. I think the staff could be more aware of or attentive to the children running and jumping all over the place to where someone can get hurt. Other than that it was good"
3 months ago
"Attended a birthday party, worst experience ever!!!!!!!!!!!! If I could give zero stars I would. Party reservation was from 6-8. At about 7:20-7:30 The birthday boy and a few other kids were turned away from the zip line ride because “the color bracelet was expired”. After talking to the cashier it was corrected, party host scrambled to check all the kids bracelet to cover her mistake. They closed the ride, I asked well when does it reopen, they said 10-15 min (they close at 8) At 7:30 they announced Cake, but then the party host send all the kids to go get on the zip line. By the Time they co"
a month ago
Reviews sourced from public Google data.
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