Bounce! Family Entertainment Center
Overview
Expert Summary
Detailed Insights
Bounce! Family Entertainment Center excels in executing organized and clean birthday parties, particularly for younger children (3-5 years old), with attentive staff and chaperones monitoring play areas. Parents report spacious party rooms and an overall enjoyable experience for party-goers. However, general admission, especially on weekends, is plagued by significant issues including overcrowding, inefficient and rude staff at check-in, misleading package information, and inconvenient parking.
Key Highlights
- ✓Birthday parties are very organized and executed with perfection.
- ✓Staff, including party hosts like Joe, are described as super helpful, attentive, and professional for parties.
- ✓Chaperones actively watch children in all play areas, enhancing safety for party guests.
- ✓Party rooms are comfortable, spacious, and very clean.
- ✓Indoor playground offers various sections that excite children (e.g., trampolines, bumper cars, laser tag, obstacle course, wall climbing).
- ✓Pizza offered for parties was liked by guests.
Standout Features
- ⭐Spacious and clean party rooms.
- ⭐Dedicated chaperones monitoring play areas for safety.
- ⭐Variety of attractions including trampolines, bumper cars, laser tag, obstacle course, and wall climbing.
- ⭐Efficiency in executing birthday parties.
- ⭐Water fountain available by the rest area.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Book birthday parties as it seems to be their strongest offering.
- →Bring your own water bottle to avoid snack bar purchases.
- →Carefully review and understand package details BEFORE purchasing, as cashiers may not provide clear explanations and focus on upselling.
- →Be aware that laser tag operates on a schedule, so check times upon arrival.
- →Expect to purchase in-house slip-proof socks if you, as a parent, need to enter play areas to assist your toddler.
- →Avoid visiting on weekends, especially Sundays, if you dislike large crowds and potential for chaotic environments.
- →Prepare for potential difficulties in finding parking.
Things to Consider
- ⚠Parking is inconvenient and difficult to find, especially on busy days.
- ⚠Check-in process can be inefficient and confusing; waivers are required before check-in.
- ⚠Some staff at the front desk are reported as rude, condescending, and unhelpful, leaving desks unattended.
- ⚠The venue becomes packed and overcrowded on weekends (e.g., Sundays), resembling a 'circus in a maze' with simultaneous open plays and parties.
- ⚠Navigation inside can be difficult due to crowds, with little assistance from staff.
- ⚠Parents are not allowed to help toddlers in play areas without purchasing in-house slip-proof socks, and staff intervene rudely.
- ⚠Marketing pictures/videos do not accurately represent the crowd levels, especially on weekends.
- ⚠Packages can be misleading, and cashiers are perceived as pushing expensive options without clear explanations.
- ⚠The 'Gold package' limits premium attractions (e.g., bumper cars, laser tag) to only one go, which is seen as poor value.
- ⚠There is a strict 2-hour time limit for entry.
- ⚠Lack of sufficient seating/benches for parents near all attractions (specifically climbing area), though some tables/chairs are by trampoline/bumper cars.
Price & Value
Packages can be misleading, particularly the 'Gold package' which limits access to premium attractions (bumper cars, laser tag) to only one session, leading to a perception of poor value and 'robbery' for the price. Cashiers may upsell without adequately explaining package differences. A 2-hour time limit applies to entry. No specific base pricing mentioned.
♿Accessibility & Special Needs
- •No specific accommodations for special needs mentioned in the reviews.
🍎Food & Drink Policy
- •Pizza is available and liked, likely as part of party packages.
- •Snack bar is available, but some choose not to buy from it.
- •Outside water bottles are recommended (water fountain provided).
🚗Parking Info
- •Inconvenient and difficult to find parking, particularly on busy days like Sundays.
👥Crowd Levels
- •Packed and overcrowded on weekends (specifically Sundays), described as a 'circus in a maze'.
- •Not as empty as depicted in promotional pictures or videos on weekends.
🛡️Safety Features
- •Chaperones are present and actively watching children in all play areas, particularly during parties.
⏰When to Avoid
- • Saturday or Sunday visits, especially for general play, due to severe overcrowding and chaotic conditions.
- • If you require easy parking and a smooth check-in process.
- • If you expect to freely assist toddlers in all play areas without purchasing venue-specific socks for adults.
- • If you expect unlimited re-rides on premium attractions like bumper cars or laser tag with a package, as some packages limit this to a single go.
- • If you are on a tight schedule and dislike a strict 2-hour time limit.
What People Say
What's Great
- Friendly and helpful staff (mentioned in 6 reviews)
- Fun and entertaining activities (mentioned in 2 reviews)
- Great for birthday parties (mentioned in 7 reviews)
- Spacious play areas (mentioned in 6 reviews)
Areas for Improvement
- Can get crowded during peak times (mentioned in 2 reviews)
- Parking can be challenging (mentioned in 2 reviews)
Recent Reviews
Robert Reynolds
11 months agoMy 5 year old son attended a birthday party here and he had such an amazing time!! The party room was comfortable and spacious and the staff was super helpful and attentive. The bounce time was incredibly fun for all the kiddos who were super excited at each new section of the indoor playground that they explored. We definitely want to come back again!! Highly recommended for birthday parties and also for general enjoyment as well!
Debrah-Ann Douglas
11 months agoI really liked the efficiency of Bounce. We went for a birthday party and it was executed with perfection. The place was spacious and the staff was very nice and professional. We actually liked the pizza also. Shout out to one of our hosts, Joe. He was really cool!
Alexis Keller
a month agoI had my son’s 3rd birthday it was an excellent experience! I am so happy I chose this place!!! Very organized they also had chaperones watching the children in all the play areas. I would definitely recommend coming here. Also very clean !
The Real Tigress
a week agoAttended a birthday party . Such a lot of inconvenience finding a parking . Went in to check in was told to complete a waiver first , when brought all the inconvenience to the guy’s attention at the desk, was given an attitude and condescending disrespectful response. He abruptly left the desk with no one to attend me and answer questions . Kept waiting for the guy on the next counter to become available to help me finish the check in . Proceeded to the inside , couldn’t figure out for good 10 mins where to go . The place was packed and over crowded with people and their kids with different open plays and parties all at the same time ! It was a circus in a maze ! No help no one to assist . The party host kept taking the toddlers from one corner to the next. Parents aren’t allowed to help their toddlers without their in-house slip proof socks , that lead to the toddlers not being able to enjoy anything!!! As some staff would always intervene rudely , telling moms and dads they can’t go in !!! The bad and disrespectful behavior of the staff is the highlight !!! The place is not at all as empty as it looks in pictures did videos posted ! Went on a Sunday btw ! Overall a shit show ! Waste of time!!!!!! Wouldn’t recommend!
Edji S
a year agoI’m rating 1 star for the 2 hour time limit. And the packages are misleading and cashier that serviced us didn’t help at all. We came on a weekend, so maybe weekday is different I recommend choosing the right package and take your time choosing the right one, because the cashier will not help you but rather make sales. We asked to explain to us what was the adult pass for and she didn’t explain it to us well and just wanted to sell the most expensive package. We got the gold package that is with bumper cars, and laser tag plus the other attractions. But with this package you can only go once at the bumper car and laser tag. That’s a big robbery to me. My daughter enjoyed the bumper cars and trampoline, obstacle course and wall climbing. Bring your own water bottle, they have water fountain by the rest too area. We didn’t buy anything from their snack bar. They should have seats or benches where parents can seat by the climbing area where parents can watch and see their kids. Or anywhere they have attraction, there should e benches/chairs. Although they have table and chairs by the trampoline side and the bumper cars side. The laser tag has its schedule so pay attention with the time. Not sure if all customers are only allowed 2 hours to stay there. Will we return if we are in the area? Big No.