Kids Theaters Open
Cinemark Preston Crossings 16 and XD
4.3(4,994)4.3 out of 5 stars, 4994 reviews Louisville, KY
About Cinemark Preston Crossings 16 and XD
While this theater offers a highly convenient service allowing guests to pre-order tickets and snacks for direct seat delivery, it is currently plagued by severe cleanliness issues, pest control problems, and extreme temperature fluctuations.
What parents should know
Summarized from real visitor reviews.
Best for: Families looking for the convenience of pre-ordered, in-seat snack delivery who don't mind potential cleanliness issuesChildren of all ages, though parents of toddlers should be cautious due to debris and pests on the theater floors
Why families love it
- Convenient online ordering system that delivers tickets and snacks directly to your seats
- Can occasionally be quiet and uncrowded even on prime Saturday nights
- In-seat snack and ticket delivery service
Insider tips
- Order your tickets and snacks ahead of time online to skip the lines and have them delivered to your seat
- Bring blankets from your car in case your specific auditorium is freezing, but dress in layers in case it is overheated
- Inspect your seats and floor area immediately upon arrival, especially if traveling with young kids who might drop toys
- Avoid theaters 8 and 12 until the screen projection issues are officially resolved
Good to know before you go
- Theaters 8 and 12 due to known, unresolved screen defects
- Expecting refills on large plastic souvenir buckets and cups
- Pest control issues, including multiple reports of live mice running across feet and eating popcorn, as well as a dead mouse odor
- Poor cleanliness, with dirty seats, leftover trash, popcorn, and spilled drinks from previous showings
- Extreme and uncomfortable theater temperatures, ranging from freezing cold (54 degrees in theater 9) to extremely hot and sweaty
- Crowds
- Saturday nights are traditionally packed with long concession lines, though occasional off-nights can be unusually quiet
- Value
- Poor value for money. Families report spending over $100 only to experience broken screens, uncleaned seats, uncomfortable temperatures, and strict no-refill policies on souvenir buckets.
- Food
- Snacks and drinks can be pre-ordered online and delivered directly to your seats
- Accessibility
- Reclining seats are available, though some individual seats may be broken and fail to recline
What parents say
"Girls' night out for my sisters #50 birthday. 1st off, we were subjected to a temp of 54° inside the theater #9 we also had to go get blankets out our car. Then, after my niece dropped her toy behind the seat, we had to look for it, and we were immediately disgusted. Our section of seats had 2 that didn't recline. This place needs to be cleaned. My 1st time, here and I was disappointed. Crazy thing about the seats being so dirt. My daughter, next to me, found a $20 dollar bill. Now you know if they were cleaned ...... that mouse had been dead for a while because it was stinking. I'm quite disa"
4 months ago
"Went to see “last breath” on Saturday night . It was unusually quiet. Usually Saturday nights are packed and you’re waiting in line for snacks for quite a while. This time we ordered ahead both the tickets and our snacks to be delivered to our seats. That was a definite plus! Went well and had a great time. Great atmosphere."
a month ago
"In the past I’ve had good experiences at this theatre so I hate to leave a bad review but can’t help it after taking my family to see the reshowing of Revenge of the Sith. Should call it “Revenge of the Sauna” because it was very hot in our theater compared to the rest of the building. Hot enough to ruin the whole experience especially when we were so excited to come see it we drove an hour to be there. Yes it was a pretty full theatre but no excuse when it boils down to people coming here to get comfortable and watch. Made it hard for any of us to enjoy our experience. Waste of 100+ dollars."
a week ago
Reviews sourced from public Google data.
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