About Hi-Five Sports Camp
Hi-Five Sports Camp offers an environment where kids can thrive and love their experience, supported by professional and friendly senior staff (admin, director, manager). While there can be significant initial organizational and communication challenges, the camp has demonstrated the capacity and willingness to 'step it up' and resolve issues, leading to a highly positive outcome and parent re-enrollment.
What parents should know
Summarized from real visitor reviews.
Best for: Parents seeking a sports camp where their children will genuinely enjoy themselves.Families who appreciate responsive management that addresses and resolves issues.Those willing to communicate concerns to ensure a better experience.Suitable for 'kids' (general age range, specific ages not mentioned but positive for children attending).
Why families love it
- Kids love attending the camp, indicating a high level of enjoyment.
- Senior staff (admin, director, manager) are specifically highlighted as being nice and professional.
- The camp has shown a strong ability to resolve significant customer service issues (e.g., communication, coach availability, practice schedules) and turn a negative experience into a positive one, leading to re-enrollment.
- Improvements can lead to a highly satisfactory experience, despite initial problems.
- The professionalism and positive attitude of the administrative, director, and managerial staff.
- The camp's proven capability to rectify significant problems and improve service quality when alerted.
Insider tips
- If you experience communication issues, missing coaches, or lack of practice schedules, directly escalate your concerns as the camp has shown it can 'step it up' and improve service.
- Be prepared for potential initial organizational hiccups, but also know that management is capable of resolving them for a better experience.
- Understand that the initial offering might feel like facility access for games, but structured practices can be introduced or improved upon.
Good to know before you go
- Parents who expect a perfectly smooth, issue-free experience from day one without needing to contact management for resolutions.
- Families who are not willing to escalate issues if initial communication or organizational problems arise.
- Significant initial communication issues, including unreturned calls and emails.
- Coaches can be 'MIA' (missing in action) with no clear practice schedules provided.
- Inconsistent practices; one parent reported only one practice in a previous season and none planned initially for the current season.
- Value
- Initially, there's a concern that the fee might primarily cover facility usage for games, with inconsistent or absent practices. However, if the camp 'steps it up' and provides organized activities and coaching, the value significantly improves, leading to re-enrollment. No specific pricing was mentioned, but the perceived value is directly tied to the level of organization and practice provided.
- Accessibility
- No accommodations mentioned.
What parents say
"I can't believe how bad our experience has been, I almost feel like it's a scam. No one will return a call or email and our coach is MIA with no practice schedules. We had one practice last season and so far nothing planned this season. I don't even know how to get my money back. You are basically paying the fee to use the facility for games. You can't even use the facility for practices. ...Follow up. After this review and possibly unrelated, someone finally called me and hopefully our experience will get better going forward. ...second follow up. They really stepped it up! We will be signi"
2 years ago
"Kids love it here. The admin, director and manager of the camp are some of the nicest and most professional employees."
6 years ago
Reviews sourced from public Google data.
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