Sky Zone Smyrna
Overview
Expert Summary
Detailed Insights
This Sky Zone location offers ample space for kids to jump and can provide an active outlet, particularly for birthday parties with dedicated, attentive hosts. An elite membership is available and perceived as a good value for frequent visitors. However, parents should be aware of significant cleanliness issues, old/worn equipment, a reported lack of staff supervision on play areas, and a critical lack of running water in restrooms, alongside no free WiFi and a smaller venue size compared to other locations.
Key Highlights
- ✓Lots of space for kids to jump and be free.
- ✓Exceptional customer service from specific staff members (e.g., Monte Bowser for general service, Amirell for party hosting) who are described as calm, professional, upbeat, amazing, sweet, patient, and attentive.
- ✓General employees are reported to be friendly and move with a sense of urgency.
- ✓On-site security is present.
- ✓Friendly interactions with other patrons reported.
- ✓Elite membership is available and considered a 'good deal' by a reviewer.
Standout Features
- ⭐Ample space for kids to jump and be free.
- ⭐Elite membership option provides value for frequent visitors.
- ⭐Approximately 4 party rooms available, described as being similar in size.
- ⭐Plenty of parking.
- ⭐On-site security.
- ⭐Dedicated and highly praised party hosts available for birthday events.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Do not expect free WiFi; plan for alternative entertainment for parents or use cellular data.
- →Be prepared for potentially long wait times if planning to order food.
- →Thoroughly inspect the facility, especially the restrooms, upon arrival, as cleanliness reports are highly contradictory and a lack of running water is a severe concern.
- →Consider an elite membership if planning frequent visits, as it is viewed as a good deal.
- →If booking a birthday party, consider inquiring about specific highly-rated hosts like Amirell, if possible.
Things to Consider
- ⚠No free WiFi available.
- ⚠Smaller venue size with limited seating compared to other Sky Zone locations (e.g., Northlake, Roswell).
- ⚠Long wait times for food.
- ⚠Old and badly worn equipment, with some equipment taped off (suggesting disrepair or unavailability).
- ⚠Reported to be very dirty with trash and stains all over the floors.
- ⚠Critical issue: Restrooms reportedly have NO RUNNING WATER.
- ⚠Critical issue: NO EQUIPMENT SUPERVISION FROM THE STAFF.
- ⚠No upgrades from previous owners (Rock N Jump), implying potential historical health violations.
- ⚠Isolated report of a 'sassy' check-in staff member.
Price & Value
An elite membership is available and highlighted as a 'good deal,' suggesting value for frequent users. No other specific pricing details are provided. The overall value proposition is significantly impacted by reported cleanliness issues, old equipment, and the lack of basic amenities like free WiFi and functional restrooms, making it potentially less appealing despite positive staff interactions.
♿Accessibility & Special Needs
- •No specific accessibility accommodations mentioned in the reviews.
🍎Food & Drink Policy
- •Food is available for purchase on-site, but wait times can be long.
- •No explicit policy on outside food is mentioned.
- •The reported lack of running water in restrooms raises significant hygiene concerns for any food service provided.
🚗Parking Info
- •Plenty of parking is available.
👥Crowd Levels
- •Can be a busy environment, as noted in a review praising staff for handling pressure.
- •One reviewer stated it was 'much different' and less preferred than other locations, which could imply varying crowd levels or general appeal.
🛡️Safety Features
- •On-site security is present.
- •Significant concern: A critical lack of equipment supervision from staff was reported.
- •Significant concern: Equipment being 'taped off' indicates potential safety hazards or unavailability due to disrepair.
⏰When to Avoid
- • If free WiFi is a necessary amenity for accompanying adults.
- • If cleanliness, especially of floors and restrooms with running water, is a top priority.
- • If you expect consistent staff supervision over all equipment areas for safety.
- • If you are concerned about old, badly worn, or taped-off equipment.
- • If you have very young children where hygiene and functional restrooms are paramount for their care.
Pricing/Package/Events
Pricing & Packages
Sky Zone Membership
Duration: 90 minutes daily, all year long
Make jump time anytime. Play and Re-Play Every Day!
Includes:
- •Exclusive discounts
- •Swag
- •Access to Member-only events
Birthday Party Package
Elevate the way you celebrate, hassle-free party planning.
Includes:
- •Private party areas
- •Party invitations
- •Party supplies
- •Party host
- •More
Events & Schedule
🍎Food Policy
- • Food options can be discussed for groups larger than 29 jumpers during group event bookings.
🛡️Safety Policy
- • A waiver is required for all visitors to Sky Zone Smyrna, GA.
📅Booking Policy
- • Tickets for groups of up to 29 jumpers can be purchased online.
- • Groups larger than 29 jumpers need to call to reserve meeting space or discuss food options.
Photos
What People Say
What's Great
- Friendly and helpful staff (mentioned in 5 reviews)
- Fun and entertaining activities (mentioned in 3 reviews)
- Great for birthday parties (mentioned in 2 reviews)
- Spacious play areas (mentioned in 3 reviews)
Areas for Improvement
- Parking can be challenging (mentioned in 2 reviews)
Recent Reviews
Crystal A (Crissy)
a month agoOk… so this Skyzone is much different from the one at Northlake (my fav location) and the one is Roswell. No free WIFI. What kind of cheap crap is that? This one is small with limited seating. They did have on sight security. The employees are very friendly and move with a sense of urgency. The girl who checked us in she was a little sassy but I can match sassy with sassiness. The other patrons who I conversed with were very friendly. There is plenty of parking. The wait time on food was kind of long. The place was clean for the most part. I didn’t get a chance to use their bathroom so I don’t know if it was clean or not. There are about 4 party rooms. They all looked around the same size. We will revisit but this location is definitely NOT our first choice. I highly recommend them getting free GUEST WiFi.
Rasheeda Ansari
a month agoI had the privilege of encountering Monte Bowser during my visit to Sky Zone, and his customer service under pressure was truly impeccable. Despite the busy environment, Monte remained calm, professional, and upbeat throughout. His positive attitude and willingness to help made my experience all the more enjoyable. I truly appreciated the way he made sure I had everything I needed. Thank you, Monte!
Nena Benn
6 months agoAwesomeness fun place.. lots of space for kids to jump and be free. I signed my granddaughter up for an elite membership, which is a good deal. We will definitely get it's use. Will bring a whole hang next time.
Kayla Wills
4 months ago0 Upgrades from the previous owners (Rock N Jump) with multiple health violations… everything is old and badly worn, it’s very dirty Trash and stains all over the floors and a lot of the equipment have been taped off. NO EQUIPMENT SUPERVISION FROM THE STAFF! They definitely shouldn’t have opened up yet! Oh and don’t use the restrooms they have NO RUNNING WATER… this is bazar
KING KING
a month agoHad my son's 8th birthday here yesterday, and Amirell was our host. She was absolutely amazing, very sweet, and very patient. It's not easy hosting parties for young children; she was very attentive. I will definitely request her if you can.