Surge Adventure Park

Fantastic experience for our grandchildren. What a wonderful way to build their self confidence and get in some great exercise. Sade was an Allstar on the zip line. She was super with all of the little ones that needed help.

Sept. 21st my daughter’s party was flooded with USED toilet water (biohazard). As shown in the pictures below, the chair circled is where an employee was stationed to monitor/contain where the sewage was spilling from the bathroom. Because he was playing on his phone the entire time instead of monitoring the sewage flow, it managed to soak and damage our belongings that were placed at the bench alongside the wall and continued down to the door on the other side. Again, this is used toilet water in a public facility contaminated with urine and feces that managed to spread 10ft + under the “watchful” eye of the surge employee. Take note of the minimal cleaning supplies & wet floor sign usage. The gentleman circled is our party host, who had to stop attending to our party due to staffing shortages to assist with the sewage cleanup despite the fact that Surge Adventure Park boast in their online booking for party packages to allegedly have “…the most attentive party hosts in the area! Our party hosts are dedicated to making your birthday party or special event a positive and unforgettable experience for children and adults alike!”... It was surely unforgettable but for all the wrong reasons. Upon checking out, I was then charged twice for our party. We were also provided the contact info for upper management and advised that we would either receive a full refund or a free party. I opted for the full refund to which management assured me they would refund the accidental overcharge as well & will confirm the additional reimbursement with their supervisor and would contact me back. After 3 weeks of having to contact management back after not receiving call backs I am then told that management said they will do a partial refund and throw in free passes. I asked the manager to confirm the partial refund would already be initiated the same day and that I would still like for management to honor their word and issue the full reimbursement. He claimed he would initiate the refund & speak with his supervisor again. This was stated last week and no refund/passes has been honored and I can no longer reach anybody from management on the phone. After this experience I would NOT recommend using this venue for birthday parties. This incident was disgusting, unsanitary, and a huge health biohazard to say the least and based off the response from upper management they could care less. This company clearly has no integrity, inattentive staff, questionable sanitation processes and staffing shortages. Save your money for other trampoline parks that actually have integrity, care about the cleanliness of their establishment, customer safety and satisfaction.

We had our granddaughter's 8th birthday party there. She had a blast and her friends did too. Had some space on the side to bring pizza and cake for about an hour or so. Lots and lots of people and Lots of excitement

So much fun! Amazing staff. Clean and safe environment for all ages. They even have massage chairs for relaxing!

We have been going here for years. The kids LOVE it. Today, I left my wallet which had a decent amount of cash and credit cards. It was turned in by staff and nothing missing when recovered. Thankful for the honest people at Surge!