Urban Air Trampoline and Adventure Park

"Definitely a fun time. However, staff could absolutely be more attentive. I saw several guests vaping indoors and profane language being used with no reprimand. It’s supposed to be a family establishment but I don’t feel like that was a top priority for employees. They could also use more space for people who would like to enjoy their concessions, or at least staff ensuring no one “camps” at tables meant for concessions. Great points for our visit were the front desk employees are very helpful, sweet and knowledgeable. Everything was in working order, definitely feel like it’s worth the money!"

a month ago

"**Don’t spend your money here!!!** We have been coming to Urban Air Homewood for the past few years, but after this experience, we won’t be back. If I hadn’t already paid for everything online and not wanting to upset my son on his birthday we would have left. We didn’t know there would be a time restriction. The website advertised “all day play,” and in the past there wasn’t a time limit on playtime, but when we arrived, we were only given a 2-hour playtime. Definitely not worth the money. I spent over $300 on tickets, pizza, and drinks to celebrate my son’s birthday, yet we weren’t allowed t"

a month ago

"From the moment we walked in the door to purchase packages for our kiddos, I was immediately blown away at the fact that associate was so embedded in her phone: "please sign the waivers over there" she said as she pointed to the Kiosk while simultaneously swiping on her phone.... She seemed a bit bothered when asked for help. She seem like she did not want to be there... As for the Kiosk, it's straight forward however, give customers the ability to add/sign bulk waivers before being able to add packages and please add payment options so customers can get squared away pronto. It wasn't a huge c"

a year ago