Trampoline Parks Open
Urban Air Trampoline and Adventure Park
4.1(830)4.1 out of 5 stars, 830 reviews Denver, CO
About Urban Air Trampoline and Adventure Park
Urban Air offers a high-energy environment primarily suited for children's birthday parties and active play, particularly for the 6-7 age range. While some staff members are exceptionally helpful and professional, there are significant and recurring concerns about overall staff supervision, safety, and the potential for adult altercations, which can detract from the family experience.
What parents should know
Summarized from real visitor reviews.
Best for: Birthday parties for children, especially if seeking accommodating management and a dedicated host.Families with children aged 6-7 looking for an active and fun outing.Parents who prioritize clean facilities and appreciate exceptional individual staff members.Highly enjoyable for children aged 6-7 years old.Toddlers might be present but are at risk of injury due to lack of supervision and inappropriate access to advanced obstacles.
Why families love it
- Management is highly accommodating for birthday parties, even with last-minute needs.
- The park is reported to be clean and friendly.
- Specific staff members like Nydia (at check-in) and Karina (party host) are highlighted for their exceptional customer service, professionalism, and attentiveness.
- Children aged 6-7 had a 'time of their lives'.
- Staff in the Rock Climbing, Laser Tag, and Zip/Obstacle Rope areas were noted as consistent and performing their duties well (in contrast to other areas).
- Excellent for hosting birthday parties due to accommodating management and sweet, respectful party hosts.
Insider tips
- If planning a birthday party, management is noted to be very accommodating, even for last-minute requests.
- Be aware that the venue can get crowded, which might impact the experience.
- Exercise heightened parental supervision, especially in high-risk areas like the Warrior Course, due to reported staff negligence.
- If staff supervision is a top priority for safety, parents might consider observing staff levels in areas like Rock Climbing, Laser Tag, and Zip/Obstacle Rope, which were mentioned as having more consistent staff.
Good to know before you go
- If you have very young children (toddlers) who might wander into age-inappropriate, high-risk obstacles (e.g., Warrior Obstacle) without constant, direct parental supervision, as staff may not prevent it.
- If highly sensitive to potential adult altercations, inappropriate language from other guests, or perceived staff negligence.
- If consistent and vigilant staff supervision across all play areas is a primary concern, particularly in the Warrior Course.
- Potentially during peak crowded times, though specific times aren't detailed beyond 'a bit crowded'.
- Significant lack of adult staff presence and overall staff awareness, particularly in the Warrior Course and dodgeball areas.
- Crowds
- Can be 'a bit crowded'.
- Value
- No specific pricing details were mentioned, but the option of a 'membership' was noted, implying recurring visit options. Value appears mixed, with high satisfaction for parties and specific staff, but significant concerns about safety and general staff quality.
- Accessibility
- No accommodations mentioned.
- Safety
- Specific staff members are praised for professionalism and attentiveness.
What parents say
"Had the BEST experience. Nydia was the staff member that checked us in and she was so helpful, professional, and sweet. Nydia was very detail-oriented and gave the best customer service I've had in a long time. Both of my girls are 6 and 7 and they had the time of their lives I just want to thank Nydia again for all of her help. Nydia needs a raise!!!! Lol seriously though😁"
4 months ago
"First time visiting Urban the lack of hiring adult staff was surely missed. Lady was screaming at some kid, then the same lady was in an altercation with the kids family. Cops got called & they showed up. Prior to the cops being called it was a good 20 mins of this drama where I believe both parties could've been asked to leave with their behavior. It's a kids park I didn't need my kiddos to hear you ladies swear at eachother. No staff to be found on either incident and it showed their lack of awareness. They need better staff to handle such problems the police showing up was so overtop over a"
a month ago
"My family and I love this Urban Air! We had our son's birthday party here a few months ago and plan on having our daughters here as well. Management here was so accommodating to our needs, even if they were last minute. The park is clean and friendly, and we couldn't be happier with their customer service-it's top notch. We highly recommend hosting your birthday party or event at Urban Air - the kids will have a blast!"
a month ago
Reviews sourced from public Google data.
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