Jumpity Bumpity Concord

My 4 year old loves to play here on rainy days, so we have gone twice now. 2 main negatives IMO: 1/3 of the overall space is filled with machines that require you to spend more money for the kids to have fun & you must exit the space & walk pretty far to access any bathrooms. Having to get his shoes back on and off and walk to a mall bathroom every time there's a need to potty is definitely a huge negative when you're paying by the hour. It already costs $18 for 2 hours of play, and then a third of the space is full of paid games for the kids that only take special coins that cost 50¢ each. So instead of 4 quarters to play, it's $2 for each game. I understand that they need to make a profit, but there's just so much space and visual emphasis on the extra games that it really diminishes the value of what you're already paying for to even enter. They do have some very cool items like air blasters for the ball pit balls, a suction tube system to collect and drop balls, etc. Both times we've gone, however, 2 out of the 3 air blasters weren't working and the suction tubes kept intermittently shutting down so the kids would lose interest. All of the paid games were in working order but those included, base items were not. I do not appreciate the bait and switch aspect of this business model. Lastly, the first time we went right at opening and the second we stayed until closing (stayed for 2 hours both times). Neither time did we see a single item being cleaned or sanitized. I have 2 preschool aged kids- I'm totally accustomed to a certain level of germs. But after noticing nobody cleaning, I looked a little more closely and some items were pretty grossly dirty (soft building blocks in the playhouse area up front for instance). Clearly it's a fun place in general, and the kids enjoy it, but it's just not my cup of tea based on the above. Would rate 4 stars if I felt like the space was better maintained with a focus on the customer experience vs upselling.

The Concord branch is one of four Jumpity Bumpity locations in the Bay Area. It's a safe indoor play space for children from 1 - 10 years of age. They allow you to 12 year olds, but it's geared toward younger children. The Concord branch is located inside the Sunvalley shopping mall (where Macy's is), on the ground floor (but labeled as level 2). There are several play areas that include ball pits, bouncy castle, slide, carousel, and a two story climbing structure. Particularly fun was the pneumatic tube play area, which I haven't seen before elsewhere. The staff was friendly and kept the place near and clean. Parents and children have to wear socks. For parents, there is a separate seating area and even three massage chairs. Entry fee is $17 weekdays, more in weekends. There is a separate, adjacent room that you can rent for birthday parties. On the downside, there is no bathroom inside the play space. You have to use the mall bathrooms. Also, there is no changing room for babies, and no storage lockers.

Perfect way to keep a little one busy on a rainy day. Took my 3 yr old nephew and he had lots of fun. We stayed for 2 hrs and he easily could have stayed another hour or more. The obstacle courses are fun, lots of slides and other activities. It wasn’t overly crowded when we were there on a weekday. Staff was friendly and helpful. Definitely on our list of places to go in the future. Seems ideal for 2- 6 yrs olds

It would be a good place if the staff wasn't so rude. It feels like they work in a very serious office, not with children and parents. They don't say hello, don't say goodbye, the whole conversation was without a smile, there is absolutely no politeness. After talking to them, you are in some kind of bad state, as if everyone around you is doing something wrong.

Great to finally have an indoor playground in Pleasant Hill/Concord. The staff is trying hard to manage a lot of people, but this place isn’t that big, and there is a LOT of demand. We had to stand in a sizable line just 30 minutes after opening (on a Saturday morning) because they had already reached capacity. Demand is way above capacity! A reservation system would go a long way in crowd control. Beyond the small size and high demand, there’s a big mix of kids ages, ranging from 0 to 12. It leads to chaos! Some small kids on slides and obstacles too big for them, so expect a lot of crying toddlers often. Staff may want to help enforce ages or have more signage. Also, no changing area for babies! I understand the lack of a full restroom, but they need a changing station. Again, this place is great to have, but they have some logistical kinks to work out still. Our kids enjoyed it.