Level Nine Sports - Millcreek

I had a great experience at Level Nine Sports- Millcreek thanks to manager Sam S. I came in looking for new snowboard boots, and he took the time to make sure I got a perfect fit. He was super knowledgeable, explained the differences between models, and walked me through the fitting process step by step. It turns out I was wearing the wrong size! He didn’t rush me, and made sure I was comfortable. You can tell he really knows his stuff and cares about getting it right. If you’re looking for boots that actually fit well and someone who listens to what you need, check out this shop and ask for Sam. Highly recommend!

Purchased bindings, came used. Customer service hung up on my first call. Emailed photos, they offered $20 off. Not worth it. They claimed new came right from factory. Watched unboxing videos, and the box was missing all the dividers. Decided to return for a full refund due to deceptive and rude practices.

I don’t know how it happened but I ordered 150 skis instead of 160 skis that I wanted. Talked to customer service who were helpful and gave me lots of options of how we could fix the issue. Decided to go to the Millcreek store to exchange them. Customer service called ahead to make sure they had some and saved them for me. When I got there the guy that helped me was soooo nice. He answered my bazillion questions educating me and was awesome. I really wish I knew his name. If the bosses read this he had chin/shoulder length hair likes to ski solitude and worked in the shop part. I’m getting back into skiing after a long hiatus and it is so nice that now I have a go to ski shop. Thanks to everyone! You rocked it!!!

In the past two years, I have brought 3 skis here for mounting and 2 out of 3 times I had issues. I didn’t complain the first time because I understand mistakes happen but 2 out of 3 is inexcusable for such a simple service. The first ski I had an issue with, I instructed to be mounted dead center and they ended up mounting ahead of center. The second ski, the bindings on both skis are shifted to the right which means the jig was incorrectly placed before drilling the holes. The lack of attention to detail for a simple binding mount is very disappointing. I continued giving them my business despite the mistakes but this is the last time, especially with how expensive skis are now.

I had a Salomon boot warranty issue and needed my boots replaced. The process got a little complicated but manager Kenzie worked it all out for me and made sure I received comparable boots that fit me well. Miles did a great job with punching out the tight spots. He was incredibly patient, attentive and personable even when the shop was very busy. Whether you are younger, older, beginner or expert all the staff are super friendly and make “ski” shopping fun as it should be. I recommend you make an appointment for boots because it is a busy place. It’s just so nice to get good customer service!