Indoor Water Parks Open
Palm Island Indoor Waterpark
3.2(699)3.2 out of 5 stars, 699 reviews Rochester, NY
About Palm Island Indoor Waterpark
Palm Island Indoor Waterpark offers an inexpensive indoor waterpark experience primarily for young children (under 10), providing a 'great deal' for families on a budget. While the waterpark itself can be enjoyable for this age group, the attached hotel facilities frequently suffer from significant maintenance and cleanliness issues, creating a highly polarized experience for guests.
What parents should know
Summarized from real visitor reviews.
Best for: Families with children aged approximately 2-9 years old looking for an inexpensive, budget-friendly indoor waterpark experience.A short getaway where the primary focus is on water play for younger kids, and hotel amenities are secondary.Best for children under 10 years old, as they had a blast and found 'plenty to do'.Older children would likely get bored quickly, as activities are not designed for them.
Why families love it
- Waterpark provides plenty of activities and fun for children under 10 years old.
- Rooms, when clean and functional, can be spacious and include amenities like a microwave, fridge, and coffee maker.
- Continental breakfast offers a good selection, including a hot bar.
- Arcade available in two sections of the hotel for additional entertainment.
- Ice cream vending machine on-site.
- Staff working at both the hotel and waterpark are generally described as pleasant and helpful.
Insider tips
- If booking a room at the attached Quality Inn, strongly consider asking to see the room before checking in due to reported poor conditions and cleanliness issues.
- Confirm the water park's exact operating hours before visiting, especially for weekdays, as they can be very limited (e.g., only 3 hours/day).
- Bring cash if you anticipate needing it, as hotel ATMs may not be working.
- Manage expectations regarding the hotel's condition; it is often described as dated and in need of repair.
Good to know before you go
- Families with teenagers or older children, as they will likely get bored quickly.
- Anyone expecting a modern, pristine, or well-maintained hotel environment.
- Booking a room at the attached Quality Inn without inspecting it first, due to severe complaints about condition and cleanliness.
- If cleanliness, hotel safety, and consistent amenity functionality (WiFi, working bathrooms) are top priorities.
- The attached hotel (often described as Quality Inn) is frequently reported to be in very poor condition, 'dated,' 'neglected,' and in need of a 'redo.'
- Crowds
- No specific crowd level information mentioned in the reviews.
- Value
- Described as 'a great deal,' 'inexpensive little get away,' and 'cheap enough.' The value proposition is based on its affordability for an indoor waterpark, but this comes with significant trade-offs in hotel quality and cleanliness. Some guests were charged for rooms they couldn't stay in due to severe issues.
- Food
- Rooms may be equipped with a microwave and fridge, allowing guests to store and prepare some of their own food.
- Accessibility
- No specific accommodations mentioned.
- Safety
- No specific safety features for the waterpark or hotel were mentioned, though one review raised concerns about the overall safety perception of the surrounding area.
What parents say
"I read the reviews and was scared. But it's such a great deal. None of the reviews I read were accurate. Our room was clean and spacious. Came with microwave fridge and coffee. Kids had a blast and the place plenty to do. It's best for under 10 years old."
a year ago
"Never even saw the water park. The condition of the attached hotel was so bad I left shortly after checking in. And they still charged me for the room! I highly recommend you do not book a room at the attached Quality Inn Hotel. Or at least ask to see the room before you check in."
2 weeks ago
"This place was not clean at all!! The water park especially was not clean you can definitely see that they need scrubbed. Stains on the couch and chair a clump of someone else's hair on the desk🤮. My friends room had a cockroach in it, there bathroom light didn't work nor sink nor shower worked. We both had trouble getting into the rooms with the key cards. I recommend not going at all!! When you get there it looks like the ghetto and not safe for kids. We left and ended up at a much better hotel!!"
5 months ago
Reviews sourced from public Google data.
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