REI

"My experience today at REI was all about the sales associate who checked her handheld device to see if the pants I wanted in my size were available in the color I wanted. She disappeared into the back, looked and looked for 10 minutes (I think she was opening boxes) and found what I wanted. Excellent, full effort customer service!"

a month ago

"I am/was a loyal REI customer and spend a lot of $ on gear. However, my last two return experiences made me feel like I was being interrogated by the returns police. I was questioned extensively about why I was returning the gear and the staff helping me even brought up how people are now being banned from REI for too many returns, a not so subtle threat with a lot of masked judgement about my return. To say the least, I felt highly uncomfortable and will probably be seeking other outdoor gear stores to shop at."

3 months ago

"I went in planning to look at binoculars, without knowing much about what I was looking for. The greeter asked if she could help, and I told her what I was looking for. She didn't just point me to the binoculars... she went with me and explained in detail the differences between the binoculars. I tried them all out and she was helpful in figuring out what would work for me. Thanks!"

3 months ago