FunKidsActivities

The Kartrite Resort & Indoor Waterpark

555 Resorts World Dr, Monticello, NY 12701, USA

Overview

Category:Indoor Water Parks
Location:Rochester, NY

Expert Summary

Detailed Insights

The Kartrite Resort & Indoor Waterpark distinguishes itself with exceptional, personalized customer service from staff like Wendy and Dani, offering a highly enjoyable indoor waterpark experience with a standout surfing attraction and fun slides. Families benefit from spacious, apartment-like suites and the option of affordable cabana rentals, along with specialized kosher catering, making it a strong choice for family celebrations and getaways.

Key Highlights

  • Exceptional guest service from staff members like Wendy (front desk), Dani (hotel manager), and an unnamed floor manager, who are noted for being informative, kind, attentive, efficient, and going 'above and beyond'.
  • The surfing attraction (FlowRider) is a major highlight and loved by both kids and adults.
  • Affordable cabana rentals are available and highly recommended as 'very inexpensive and affordable' and 'worth every penny'.
  • Spacious, 'apartment-like' suites provide clean and comfortable family accommodation.
  • Dedicated catering for specific kosher dietary needs is available through collaboration with Boosur Catering, handled with care and attention by staff.
  • A convenient play area is located near the check-in desk, keeping kids entertained during the process.

Standout Features

  • **Personalized Customer Service:** Highly praised staff members like Wendy and Dani, who are noted for their attention, efficiency, and going the extra mile.
  • **Surf FlowRider Attraction:** A standout waterpark feature that is a 'highlight' for families.
  • **Affordable Cabanas:** An 'inexpensive' way to enhance the waterpark visit, offering a private space.
  • **Spacious Suites:** 'Apartment-like' rooms that provide ample comfort and space for families.
  • **Kosher Catering Options:** Accommodates specific dietary needs, collaborating with Boosur Catering for thoughtful meals.
  • **Check-in Play Area:** A thoughtful amenity that keeps children engaged during the check-in process.
  • **Multiple Water Slides & Lazy River:** Provide varied and enjoyable water-based entertainment.

Perfect For

Broad Kid-Friendly: Described as 'very kid friendly' and suitable for general family enjoyment, offering water slides, a lazy river, and a surfing attraction.
School-Aged Kids & Pre-Teens: Likely ideal for children who can actively participate in water slides and the surfing attraction.
No specific mention of dedicated toddler areas or activities specifically for older teenagers in the reviews.

Ideal For

Families who highly value exceptional and personalized customer service.
Families with children who enjoy a variety of water attractions, especially water slides and a surfing simulator.
Families celebrating birthdays or other special occasions, as it facilitated a positive birthday experience.
Families requiring specific dietary accommodations, such as kosher meals.
Families seeking spacious and comfortable suite accommodations for their stay.
Those looking for a fun indoor waterpark experience regardless of outside weather conditions.

💡Pro Tips from Reviews

  • **Consider Renting a Cabana:** Highly recommended as 'very inexpensive and affordable' and 'worth every penny' for a more comfortable waterpark experience.
  • **Inquire About Dietary Needs:** If you have specific requirements like kosher, contact the hotel regarding their 'Boosur Catering' collaboration for tailored meals.
  • **Plan for 4-Seat Slide:** Be aware that the 4-seat water slide requires exactly 2 or 4 riders; plan accordingly if your group has 3 people.
  • **Bring Cash for Tipping:** Guests are 'able to tip with cash' to acknowledge excellent service from staff.
  • **Check Buffet Hours:** Confirm the operating hours for the buffet, especially for Saturday evenings, to avoid disappointment.

Things to Consider

  • The buffet restaurant was reported as being closed on a Saturday evening, which was a disappointment for a guest.
  • General food choices within the venue were described as 'not as appealing' by one family, although waterpark service was praised.
  • The 4-seat water slide has a strict requirement of exactly 2 or 4 riders, preventing parties of 3 from riding together.
  • The waterpark is noted as 'not too big' by one reviewer, though they still found it very fun.
  • Food inside the park might not fit all family budgets, as indicated by one guest who chose not to purchase it.

Price & Value

The waterpark itself is deemed 'totally worth the money!!!' and cabana rentals are highlighted as 'very inexpensive and affordable, worth every penny,' indicating good value for these specific amenities. While food inside the park might be a budget consideration for some guests, the overall experience, especially compared favorably to alternatives like Great Wolf, suggests a positive value proposition.

Accessibility & Special Needs

  • No specific details regarding accessibility features or accommodations were mentioned in the provided reviews.

🍎Food & Drink Policy

  • Specific kosher catering options are available through a collaboration with 'Boosur Catering'.
  • General food choices were noted as 'not as appealing' by one reviewer.
  • Food inside the park was considered outside the budget for one guest, implying potentially higher prices for general dining options. No explicit mention of outside food being allowed or disallowed.

🚗Parking Info

  • No specific details regarding parking availability, cost, or convenience were mentioned in the provided reviews.

👥Crowd Levels

  • The surfing attraction experienced 'a bit of a wait at times,' indicating its popularity and moderate crowd levels for that specific feature.
  • No significant reports of excessive overcrowding for the overall waterpark or resort experience were mentioned in the reviews.

🛡️Safety Features

  • No specific details regarding safety measures, lifeguards, or first aid stations were explicitly mentioned in the provided reviews.

When to Avoid

  • Families expecting an extremely large, sprawling waterpark, as it's described as 'not too big' by one reviewer.
  • Families planning to rely solely on the buffet for Saturday evening dinner without first confirming its operating hours.
  • Parties of three expecting to ride the 4-seat water slide all together, as it strictly requires 2 or 4 riders.

Pricing/Package/Events

Pricing & Packages

2026 Family 4 Pack Yearly Pass

$999 (plus taxes/fees)

Duration: 14 months (September 1, 2025, through all of 2026)

Best deal yet, giving your family unlimited access to the waterpark.

Includes:
  • Unlimited waterpark access for 4 guests

Ultimate Adventure Package

Not specified, described as 'save big'

Duration: Stay dates: 11/05/2024 – 02/09/2025 or Until 10/09/2025

Designed to deliver non-stop excitement and unbeatable value for your family getaway, elevate your stay.

Includes:
  • 1 Ultimate Playopolis e-card for indoor adventure (1,111 prize tickets and 1,111 credits for attractions like Carabiners, Amazequest Laser Tag, Virtuality, The Darkside, Van Winkle’s Alley, and more)
  • 1 Day Lower Cabana Rental (not valid for use on Saturday)
  • Breakfast for 2 adults and 2 children at Eat. Eat. Eat.

The Kartrite Cabana Bundles for Year-Round Use

Not specified

Duration: Year-round

Secure your family’s spot in a lower cabana all year long.

Birthday Celebration

Not specified

Duration: Not specified

Host a birthday with food, games & water slides.

Includes:
  • Food
  • Games
  • Water slides
Ages: Kids

Events & Schedule

Special Events(Last 2 months - Next 6 months)

Oktoberfest at The Kartrite

October 18 (Saturday)

Not specified

Featured special event.

Murder Mystery Dinner

Not specified

Not specified

Featured special event.

NEW YEAR'S EVE WATERPARK PARTY

Not specified

Not specified

Featured special event.

Special Monday Waterpark Hours

October 13, November 10, December 22, and December 29 (this year)

Not specified

Waterpark will be open on these specific Mondays.

🍎Food Policy

  • Catskills dining options include fine dining, sweet shops, and lively bars.
  • Breakfast for 2 adults and 2 children included in Ultimate Adventure Package at Eat. Eat. Eat.

🛡️Safety Policy

  • The Kartrite Awarded PLATINUM INTERNATIONAL AQUATIC SAFETY AWARD!
  • Only guests with wristbands are able to enter the Waterpark and enjoy the attractions.
  • Waterpark hours of operation are subject to change without notice and may include limited access/availability, temporary closures or delayed openings of specific pools and rides.
  • Activities, location and times are subject to change.

📅Booking Policy

  • Selected room rates include four Waterpark passes, granting full-day access on check-in and check-out days (11 AM to 7 PM).
  • For guests not on the 'Room Only Rate Plan', waterpark access is during the stay.
  • Overnight guests are welcome to enjoy the waterpark from 11:00 AM to 3:00 PM on the day of checkout, provided the park is open.
  • Access may not be available on departure day if the park is closed.
  • Promotions and offers cannot be combined.

🚗Parking Information

  • Free Parking.
Information extracted from official website • Last updated: Sep 29, 2025

What People Say

What's Great

  • Friendly and helpful staff (mentioned in 8 reviews)
  • Fun and entertaining activities (mentioned in 3 reviews)
  • Spacious play areas (mentioned in 6 reviews)

Areas for Improvement

  • Pricing can be high (mentioned in 3 reviews)
  • Parking can be challenging (mentioned in 3 reviews)

Recent Reviews

Eliana Paulino

Eliana Paulino

a week ago

From the moment we arrived at Kartrite Resort and Indoor Waterpark, the experience was amazing. There was a manager on the floor who greeted us he was extremely informative, answered every question we had with ease, and made us feel immediately comfortable (unfortunately, I didn’t catch his name, but he definitely left a great impression). At check-in, I believe her name was Wendy who helped us. She was so soft-spoken, helpful, and kind. I really appreciated her calm demeanor, especially while managing everything so efficiently. It was also great that there was a play area nearby where the kids could stay entertained while I completed the check-in process. As for the waterpark itself, the highlight for both me and my kids was definitely the surfing attraction! Even with a bit of a wait at times, everyone was having such a great time that it didn’t even matter. Our room was very clean and comfortable honestly, no complaints at all. I can’t speak about the food inside the park because it didn’t fit my budget this time around, but overall, we had a wonderful stay and would absolutely come back!

FRANK ABREU

FRANK ABREU

in the last week

Our stay at the kartrite Hotel was absolutely fantastic, and a big part of that was thanks to Wendy at the front desk. She truly went above and beyond to make our experience memorable, offering warm, attentive service that made us feel right at home. People like Wendy really elevate the whole resort experience, and her kindness and professionalism did not go unnoticed. We will definitely be returning and highly recommend the Cartwright to anyone looking for a top-notch getaway. It’s clear that the staff’s dedication, especially Wendy’s, is what makes this place so special. Thank you for an unforgettable stay!

Malky Hirsch

Malky Hirsch

a week ago

I recently stayed at the Kartite Hotel and had an outstanding experience largely due to the excellent service provided by the hotel manager, Dani. From the moment I arrived, Dani demonstrated a remarkable commitment to guest satisfaction, ensuring that every detail of my stay was perfect. One of the highlights of my visit was the hotel's ability to cater to specific kosher needs, thanks to their collaboration with Boosur Catering. Dani went above and beyond to ensure that my dietary requirements were met with care and attention. The meals were not only delicious but also thoughtfully prepared, allowing me to enjoy a worry-free dining experience. Dani's approachable demeanor and willingness to assist made a significant difference in my stay. I truly appreciated the personalized service and the way Dani took the time to understand and accommodate my needs. It’s clear that she values each guest and strives to create a welcoming atmosphere. Overall, I highly recommend the Kartite Hotel, especially for those looking for excellent service and kosher catering options. Thank you, Dani, for making my stay exceptional!

Katie Lee

Katie Lee

a week ago

Our stay was wonderful the suite was spacious, apartment like. Waterpark totally worth the money!!! Upset regarding the buffet was not open Saturday evening. Other than that it was a wonderful stay. Better than great wolf. Staff were very very nice. The 4 seat water slide is a 2 or 4 person only. Cannot ride with 3. You are able to tip with cash.

Michael Harris

Michael Harris

3 weeks ago

Me and my family had an amazing time this past weekend for my daughter’s birthday. WaterPark is not too big but my kids had a great time. Water slides are great so much fun. Lazy river will have your time flying by due to the enjoyment. Very kid friendly. I highly recommend spending a weekend with your family and rent a cabana very inexpensive and affordable worth every penny. Service was great our waitress made sure you felt like a priority. Food choices are not as appealing but all the other amenities out shines the rest. We will definitely be back very soon! Thanks for a great stay Harris Family

Contact Information

555 Resorts World Dr, Monticello, NY 12701, USA

View on Google Maps

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Quick Stats

Overall Rating
4.0
Total Reviews4323
Recent Reviews5