Indoor Water Parks Open
The Kartrite Resort & Indoor Waterpark
4.0(4,323)4.0 out of 5 stars, 4323 reviews Rochester, NY
About The Kartrite Resort & Indoor Waterpark
The Kartrite Resort & Indoor Waterpark distinguishes itself with exceptional, personalized customer service from staff like Wendy and Dani, offering a highly enjoyable indoor waterpark experience with a standout surfing attraction and fun slides. Families benefit from spacious, apartment-like suites and the option of affordable cabana rentals, along with specialized kosher catering, making it a strong choice for family celebrations and getaways.
What parents should know
Summarized from real visitor reviews.
Best for: Families who highly value exceptional and personalized customer service.Families with children who enjoy a variety of water attractions, especially water slides and a surfing simulator.Families celebrating birthdays or other special occasions, as it facilitated a positive birthday experience.Families requiring specific dietary accommodations, such as kosher meals.Families seeking spacious and comfortable suite accommodations for their stay.
Why families love it
- Exceptional guest service from staff members like Wendy (front desk), Dani (hotel manager), and an unnamed floor manager, who are noted for being informative, kind, attentive, efficient, and going 'above and beyond'.
- The surfing attraction (FlowRider) is a major highlight and loved by both kids and adults.
- Affordable cabana rentals are available and highly recommended as 'very inexpensive and affordable' and 'worth every penny'.
- Spacious, 'apartment-like' suites provide clean and comfortable family accommodation.
- Dedicated catering for specific kosher dietary needs is available through collaboration with Boosur Catering, handled with care and attention by staff.
- A convenient play area is located near the check-in desk, keeping kids entertained during the process.
Insider tips
- **Consider Renting a Cabana:** Highly recommended as 'very inexpensive and affordable' and 'worth every penny' for a more comfortable waterpark experience.
- **Inquire About Dietary Needs:** If you have specific requirements like kosher, contact the hotel regarding their 'Boosur Catering' collaboration for tailored meals.
- **Plan for 4-Seat Slide:** Be aware that the 4-seat water slide requires exactly 2 or 4 riders; plan accordingly if your group has 3 people.
- **Bring Cash for Tipping:** Guests are 'able to tip with cash' to acknowledge excellent service from staff.
- **Check Buffet Hours:** Confirm the operating hours for the buffet, especially for Saturday evenings, to avoid disappointment.
Good to know before you go
- Families expecting an extremely large, sprawling waterpark, as it's described as 'not too big' by one reviewer.
- Families planning to rely solely on the buffet for Saturday evening dinner without first confirming its operating hours.
- Parties of three expecting to ride the 4-seat water slide all together, as it strictly requires 2 or 4 riders.
- The buffet restaurant was reported as being closed on a Saturday evening, which was a disappointment for a guest.
- General food choices within the venue were described as 'not as appealing' by one family, although waterpark service was praised.
- Crowds
- The surfing attraction experienced 'a bit of a wait at times,' indicating its popularity and moderate crowd levels for that specific feature.
- Value
- The waterpark itself is deemed 'totally worth the money!!!' and cabana rentals are highlighted as 'very inexpensive and affordable, worth every penny,' indicating good value for these specific amenities. While food inside the park might be a budget consideration for some guests, the overall experience, especially compared favorably to alternatives like Great Wolf, suggests a positive value proposition.
- Food
- Specific kosher catering options are available through a collaboration with 'Boosur Catering'.
- Accessibility
- No specific details regarding accessibility features or accommodations were mentioned in the provided reviews.
- Safety
- No specific details regarding safety measures, lifeguards, or first aid stations were explicitly mentioned in the provided reviews.
What parents say
"From the moment we arrived at Kartrite Resort and Indoor Waterpark, the experience was amazing. There was a manager on the floor who greeted us he was extremely informative, answered every question we had with ease, and made us feel immediately comfortable (unfortunately, I didn’t catch his name, but he definitely left a great impression). At check-in, I believe her name was Wendy who helped us. She was so soft-spoken, helpful, and kind. I really appreciated her calm demeanor, especially while managing everything so efficiently. It was also great that there was a play area nearby where the ki"
a week ago
"Our stay at the kartrite Hotel was absolutely fantastic, and a big part of that was thanks to Wendy at the front desk. She truly went above and beyond to make our experience memorable, offering warm, attentive service that made us feel right at home. People like Wendy really elevate the whole resort experience, and her kindness and professionalism did not go unnoticed. We will definitely be returning and highly recommend the Cartwright to anyone looking for a top-notch getaway. It’s clear that the staff’s dedication, especially Wendy’s, is what makes this place so special. Thank you for an un"
in the last week
"I recently stayed at the Kartite Hotel and had an outstanding experience largely due to the excellent service provided by the hotel manager, Dani. From the moment I arrived, Dani demonstrated a remarkable commitment to guest satisfaction, ensuring that every detail of my stay was perfect. One of the highlights of my visit was the hotel's ability to cater to specific kosher needs, thanks to their collaboration with Boosur Catering. Dani went above and beyond to ensure that my dietary requirements were met with care and attention. The meals were not only delicious but also thoughtfully prepared"
a week ago
Reviews sourced from public Google data.
More indoor water parks in Rochester
Indoor Water Parks Aquatopia Indoor Waterpark
4.4(5,189)4.4 out of 5 stars, 5189 reviews193 Resort Dr, Tannersville
Indoor Water Parks Splash Lagoon
4.3(5,331)4.3 out of 5 stars, 5331 reviews8091 Peach St, Erie
Indoor Water Parks DreamWorks Water Park
4.3(5,321)4.3 out of 5 stars, 5321 reviews1 American Dream Wy, East Rutherford
Indoor Water Parks Six Flags Great Escape Lodge & Indoor Waterpark
3.9(5,426)3.9 out of 5 stars, 5426 reviews89 Six Flags Drive, Queensbury