Trampoline Parks Open
Urban Air Trampoline and Adventure Park
3.8(165)3.8 out of 5 stars, 165 reviews Denver, CO
About Urban Air Trampoline and Adventure Park
Urban Air Trampoline and Adventure Park stands out for its exceptional, proactive, and friendly staff who go above and beyond to ensure a positive customer experience, even resolving complex issues like cross-location refunds. Its 'manageable' size makes it easier for parents to keep track of their children compared to larger venues, while still offering a wide variety of activities and private party rooms. The facility is consistently praised for its cleanliness.
What parents should know
Summarized from real visitor reviews.
Best for: Families seeking a venue with exceptionally helpful and friendly staff.Parents who prioritize a clean facility.Birthday parties, especially those looking for private party room options.Families with children who enjoy a variety of active play options, including trampolines, climbing, and unique adventure elements.Families who appreciate staff interaction that teaches kids new skills.
Why families love it
- Staff proactively resolves complex customer service issues, even going out of their way to contact other locations for refunds.
- Facility size is 'manageable', making it easier for parents to track their children.
- Very clean and tidy facility throughout.
- Private rooms available for party events, a feature not offered by many other venues.
- Staff actively helps children learn new skills (e.g., teaching how to use a skateboard on ropes course, basics of rock climbing).
- Staff monitors play areas to ensure safety and prevent 'rowdy' children from pushing others.
Insider tips
- Consider a membership if you plan to visit frequently, as it's considered 'totally worth it'.
- Double-check your online ticket purchases carefully, especially if buying for multiple locations, as they are separately owned and can complicate refunds.
- Be prepared for potential crowds and varied age groups sharing active zones.
- Parents are encouraged to supervise their own children, especially in crowded areas like the ball pit, to ensure a positive experience for all.
Good to know before you go
- If you are highly sensitive to crowded environments with mixed age groups.
- If your children struggle with following rules, as staff enforce safety regulations.
- If you expect staff to constantly manage the behavior of other patrons' unsupervised children.
- Can experience high crowd levels, leading to 'too many kids' in active zones like trampolines and ball pits.
- Ball pit areas can become a mix of age groups, with unsupervised babies potentially hindering older children's play.
- Crowds
- Can experience high crowd levels, particularly with diverse age groups mixing in popular activity zones like the ball pit and trampolines, leading to some feeling there are 'too many kids'.
- Value
- Membership is considered 'totally worth it' by frequent visitors. Pizza from the food counter is noted as good. No specific ticket or food prices are mentioned, but the membership implies potential savings for repeat visits.
- Food
- On-site food counter offers pizza and other items; pizza is noted as good. No explicit policy on outside food is mentioned in the reviews.
- Accessibility
- Limited information. A staff member (Mo) assisted families while on crutches, demonstrating a willingness to help, but no specific facility accommodations for general accessibility needs are mentioned.
- Safety
- Staff are present to monitor activities and enforce rules (e.g., preventing 'rowdy' children from pushing others).
What parents say
"I made a mistake and ordered tickets online at this location AND the Littleton location for the same day and time. The team here explained I'd have to buy tickets for this facility and fill out an online form to request a refund for the tickets I bought for Littleton aince they are separately owned. I was a bit frustrated after spending too long the day before buying tickets due to their website repeatedly kicking me out. This team took over; Mo called the other facility, and they took care of the refund for me on their own, and all three of the team members who helped us were positive, friend"
2 weeks ago
"It’s okay, I went there for my friend’s birthday party. The thing is there were too much kids in my way and the workers were a little bit strict. This is where I got a little bit pissed, so there’s this ball pit with ring swings where ur supposed to monkey swing across the pit not hog it. And I went the second time, I found little babies hanging out in the ball pit and were in my way. I told their parents to move their babies out of my way but didn’t care. Then I went on the trampolines and kids got in my way, I accidentally hit a kid and he started crying. I told him that I was sorry, didn’t "
2 weeks ago
"WOW. This place is fantastic! We were here for a military event and all of the staff was so friendly and looked like they enjoyed their jobs. Mo is outstanding - really made a difference. Even on crutches, the guy went WAY out of his way to support all of the families. The place is super clean, the kids had a blast. We will definitely be back. Thank you!!"
3 weeks ago
Reviews sourced from public Google data.
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