Urban Air Trampoline and Adventure Park
Overview
Expert Summary
Detailed Insights
Urban Air Trampoline and Adventure Park stands out for its exceptional, proactive, and friendly staff who go above and beyond to ensure a positive customer experience, even resolving complex issues like cross-location refunds. Its 'manageable' size makes it easier for parents to keep track of their children compared to larger venues, while still offering a wide variety of activities and private party rooms. The facility is consistently praised for its cleanliness.
Key Highlights
- ✓Staff proactively resolves complex customer service issues, even going out of their way to contact other locations for refunds.
- ✓Facility size is 'manageable', making it easier for parents to track their children.
- ✓Very clean and tidy facility throughout.
- ✓Private rooms available for party events, a feature not offered by many other venues.
- ✓Staff actively helps children learn new skills (e.g., teaching how to use a skateboard on ropes course, basics of rock climbing).
- ✓Staff monitors play areas to ensure safety and prevent 'rowdy' children from pushing others.
Standout Features
- ⭐Exceptional customer service (Mo specifically highlighted for outstanding support).
- ⭐Manageable facility size for parent supervision.
- ⭐Variety of attractions: Bumper cars, Twist Tower, monkey bars, rock climbing, and a ropes course with a skateboard element.
- ⭐Plenty of seating areas for parents to rest.
- ⭐Dedicated private rooms for birthday parties.
- ⭐On-site food counter with friendly staff; pizza is noted as good.
- ⭐Membership is considered a good value for frequent visitors.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Consider a membership if you plan to visit frequently, as it's considered 'totally worth it'.
- →Double-check your online ticket purchases carefully, especially if buying for multiple locations, as they are separately owned and can complicate refunds.
- →Be prepared for potential crowds and varied age groups sharing active zones.
- →Parents are encouraged to supervise their own children, especially in crowded areas like the ball pit, to ensure a positive experience for all.
Things to Consider
- ⚠Can experience high crowd levels, leading to 'too many kids' in active zones like trampolines and ball pits.
- ⚠Ball pit areas can become a mix of age groups, with unsupervised babies potentially hindering older children's play.
- ⚠Website glitches reported during online ticket purchase.
- ⚠Some parents of younger children may not supervise their kids closely in shared areas.
Price & Value
Membership is considered 'totally worth it' by frequent visitors. Pizza from the food counter is noted as good. No specific ticket or food prices are mentioned, but the membership implies potential savings for repeat visits.
♿Accessibility & Special Needs
- •Limited information. A staff member (Mo) assisted families while on crutches, demonstrating a willingness to help, but no specific facility accommodations for general accessibility needs are mentioned.
🍎Food & Drink Policy
- •On-site food counter offers pizza and other items; pizza is noted as good. No explicit policy on outside food is mentioned in the reviews.
🚗Parking Info
- •Not mentioned in the reviews.
👥Crowd Levels
- •Can experience high crowd levels, particularly with diverse age groups mixing in popular activity zones like the ball pit and trampolines, leading to some feeling there are 'too many kids'.
- •Conversely, the facility size is described as 'manageable', making it easier for parents to track kids compared to larger locations, suggesting that while busy, it might not feel overwhelmingly vast.
🛡️Safety Features
- •Staff are present to monitor activities and enforce rules (e.g., preventing 'rowdy' children from pushing others).
- •Rules are explicitly stated as being 'in place to keep others safe'.
- •Staff actively intervenes to help children navigate challenges safely (e.g., helping with ropes course).
⏰When to Avoid
- • If you are highly sensitive to crowded environments with mixed age groups.
- • If your children struggle with following rules, as staff enforce safety regulations.
- • If you expect staff to constantly manage the behavior of other patrons' unsupervised children.
Pricing/Package/Events
Pricing & Packages
Birthday Party Package
Deposit up to $175 (varies by location) to hold spot, or non-refundable deposit of up to $99 (varies by location) for birthday parties, 50% for group sales/private park rentals. Cost of additional participants varies by location.Duration: 2 hours for table/room. Guests welcome to stay and play as long as they like (subject to capacity).
Includes dedicated party table or room, party host (shared for party table, private for Private Party Room packages), 10 attractions passes, and a free shirt for the birthday child.
Includes:
- •10 attractions passes
- •Party Host (shared or private)
- •Birthday child gets a free shirt
- •Table or Party Room reserved for 2 hours
- •Optional add-ons: Pizza (pricing $11-$20 per pizza, 8-10 slices), Private Dodgeball Games, Party Favors, Cool treats, Jump Socks, Decorations (can bring own with paid party)
- •One bottle of water per jumper
GLOW Theme Birthday Party
Varies by location (same deposit structure as general birthday party packages).Normal lighting replaced with black lights, strobes, and lasers. Kids play glow-in-the-dark dodgeball and jump to favorite songs.
Includes:
- •Glow-in-the-dark dodgeball
- •Black lights, strobes, and lasers
Classic Theme Birthday Party
Varies by location (same deposit structure as general birthday party packages).Standard birthday party theme.
Events & Schedule
Special Events(Last 2 months - Next 6 months)
GLOW Parties
Select nights, most locations offer 6:00 PM and later on Friday nights.
Normal lighting gets replaced with black lights, strobes and lasers while the kids play glow-in-the-dark dodgeball and jump to their favorite songs.
Sock It to Cancer with Urban Air
September 1–30
$0.25 from every pair of limited-edition Urban Air socks sold will be donated to The Leukemia & Lymphoma Society (now Blood Cancer United).
Childhood Cancer Awareness Month initiative to support kids and families impacted by childhood cancer. Purchase limited-edition socks, wear them proudly and share story with #SockItToCancer. Proceeds fund The Leukemia & Lymphoma Society’s Dare to Dream Project.
🍎Food Policy
- • No outside food, drinks or coolers are allowed besides birthday cake, cupcakes or cookies for paid birthday parties.
- • Pizza and other snacks/candy can be purchased through the park.
- • Pizza orders for parties must be placed by 5pm the Thursday prior to your party or by the cutoff time found on your Order Invoice.
- • No ice cream or ice cream cake permitted, as outside coolers are not allowed and ice cream will melt.
- • Party packages include one bottle of water per jumper; additional drinks (soda, Gatorades) available for purchase.
🛡️Safety Policy
- • Health and safety are top priority; safety rules and cleaning procedures are in place.
- • WARNING: TRAMPOLINING IS AN ACTION / EXTREME SPORT AND IS AN INHERENTLY DANGEROUS ACTIVITY. JUMP AT YOUR OWN RISK AND JUMP WITHIN YOUR ABILITY.
- • THIS IS NOT A VIDEO GAME, THERE ARE NO DO-OVERS.
- • All customers wishing to participate in attractions are required to sign a waiver.
- • Waivers only need to be signed one time and can be done online in advance.
- • Exceeds industry safety standards.
- • Partners with The International Association of Amusement Parks and Attractions (IAAPA), American Society for Testing and Materials (ASTM), and U.S. Center for SafeSport for safety standards, operations, development, and abuse prevention training.
📅Booking Policy
- • Birthday parties: Recommended to book at least 2 weeks in advance to ensure preferred time and date.
- • Birthday parties: A deposit of up to $175 (varies by location) is required to hold the spot.
- • Birthday parties: A non-refundable deposit of up to $99 (varies by location) is required for birthday parties, 50% for group sales and private park rentals.
- • Deposits are applied to the remaining balance at the end of the event.
- • Party balances must be paid in full on the day of the event.
- • Party setup begins 15 minutes before the scheduled start time.
- • Membership payments must be made online; cash payments are not accepted for memberships.
Photos
What People Say
What's Great
- Clean and well-maintained facilities (mentioned in 3 reviews)
- Friendly and helpful staff (mentioned in 12 reviews)
- Fun and entertaining activities (mentioned in 4 reviews)
- Great for birthday parties (mentioned in 5 reviews)
- Spacious play areas (mentioned in 2 reviews)
Recent Reviews
Rebecca Pietraszewski
2 weeks agoI made a mistake and ordered tickets online at this location AND the Littleton location for the same day and time. The team here explained I'd have to buy tickets for this facility and fill out an online form to request a refund for the tickets I bought for Littleton aince they are separately owned. I was a bit frustrated after spending too long the day before buying tickets due to their website repeatedly kicking me out. This team took over; Mo called the other facility, and they took care of the refund for me on their own, and all three of the team members who helped us were positive, friendly, and proactive to help solve our issue. We are impressed! We also love this facility because the size is manageable; we can keep track of our kids much easier than the larger locations. There are plenty of places for parents to rest here while the kids bounce their energy out. The entire facility is clean and tidy, and the food counter staff were also friendly and quick. Bring your kkds here! You'll all be treated very well by the staff.
chase weiland
2 weeks agoIt’s okay, I went there for my friend’s birthday party. The thing is there were too much kids in my way and the workers were a little bit strict. This is where I got a little bit pissed, so there’s this ball pit with ring swings where ur supposed to monkey swing across the pit not hog it. And I went the second time, I found little babies hanging out in the ball pit and were in my way. I told their parents to move their babies out of my way but didn’t care. Then I went on the trampolines and kids got in my way, I accidentally hit a kid and he started crying. I told him that I was sorry, didn’t mean to hit him, and if he was okay. Then his parents came to me pissed and explained that it was an accident. After that I started complaining that there’s too much kids in my way and asked them nicely if they didn’t get too close into my way and just ignored me which pissed me off. I also understand that they’re just kids and don’t know better. Overall this place is very fun and cool. Just too much kids.
Rachel Sundwall
3 weeks agoWOW. This place is fantastic! We were here for a military event and all of the staff was so friendly and looked like they enjoyed their jobs. Mo is outstanding - really made a difference. Even on crutches, the guy went WAY out of his way to support all of the families. The place is super clean, the kids had a blast. We will definitely be back. Thank you!!
Tyler
a month agoWe are members to this urban air. my daughter loves this place. Staff are friendly and helpful , pizza is good, membership is totally worth it. The bumper cars and twist tower are super fun. I was able to teach my daughter how to do monkey bars and the basics of rock climbing coming here.
Joann Wert
a year agoI was scared to attend this place as it has many bad reviews. Let me just say this was by far the most fun experience my daughter had. As you can see in the first picture my daughter wanted to use this skateboard on the ropes and she was scared and didn’t know how to use it. The employee walked over and helped her out by teaching her how to use it. He also made sure that other rowdy uncontrolled children around her didn’t push her. Obviously this is why rules are in place to keep others safe! Loved the teen who helped my daughter out! There are lots of seating places you can choose from. There are private rooms for party events which I loved since most places don’t offer that. Loved that it was a very friendly place with staff! Would definitely Recommend unless you have children who don’t follow rules then don’t go!!!!