Urban Air Trampoline and Adventure Park

"What can I say. The daughter was excited to go. On arrival the staff looked forced to be there not a smile in the house. They don't seem to want to help either without scuffing their feet when asked how to hook your child into a safety harness... now on to the food... just don't do it..fries were undercooked big time still raw. Wings were these very hard things under the size of a normal chain nugget, and the sauce was neither lemon or peppery.. if they served decent food and the staff smiled and was into customer service I would have given a 5 star.. but my first time was very underwhelming"

a month ago

"Horrific, My wife brought my daughter their for a birthday party and the price for a month pass was about the same as for a day pass so she signed up for the month pass. We decided to cancel the membership after the first month because we only used it once and do not think we will use it enough. We now find out that when you sign up for a month pass you are agreeing to a 12 month subscription and you cannot cancel before 12 months no matter what. I am sure they did disclose this in the fine print somewhere and I am sure my wife did click I agree but what a horrible way to run a business. I"

a week ago

"Kids had a great time. The monthly package is worth it if you want to get your kids to use their energy. I want to recognize 2 individuals there Hanad and Jocelyn. These 2 workers were engaged with the kids there and got them to play as a group and got the kids cheering each other on as the kids are trying to overcome their fear of heights. I approached Hanad to say thank him for getting the kids engaged and he replied “I enjoy my job and seeing the kids smile and this is fun for me too”. It’s refreshing to see instead of the normal just standing around. Ben the manager there was awesome, I ap"

a month ago