West Marine

They have a lot of items for pretty much anything for your boat.Parts,hardware,trailer parts and clothes...If they don't have it in store,you can go to the website to order it..

I have memories as a child of my dad bringing me to this store. To get life jackets, ropes, all things boating. He was a charter captain but also kept our family busy on the water with fun. As I try to recreate that experience for my family today, we made our first trip there with my kids. Rob was super helpful in picking out a gps/fish finder combo and some accessories. He reminiscent about times my father came in and made it memorable and personable! We weren't rushed even though it ended up being close to closing time. We felt taken care of and will be back as we grow into our boating career and our exploration of lake Ontario!

Worst loyalty system ever. Worst. I spend thousands of dollars every spring. They always ask for my phone #. Right away they know my name from that . I never ever get ANY POINTS. Today they told me that while I was “in their system” I wasn’t enrolled for points. What ever TF that means. For years I spend $$ at West Marine, a loyal customer with a west marine card and I get NOTHING. ZIP NADA. Worst loyalty program in the History of Loyalty Programs. Horrible

Super helpful team, always happy to hold the last item for me over the phone, giving me the confidence to make the drive. Most recently it was a floating Lewmar winch handle, and the cherry on top was that their price was the best on the internet, go figure.

Took my order and payment for paint to be shipped to store, but weeks later still had not delivered. They never called me to tell me it was out of stock. Told me I could drive to the Buffalo store if I wanted, but that they couldn't ship it from there. Very poor customer service.