KidsPark - Fresno

When my little one is here I don’t worry at all because I know she is safe and will be taken care of. Since we came to Fresno in 2021 Kids Park has been a life saver! I don’t think we would have stayed if it wasn’t for this place. Ms. Sharla, Ms.Tanya, Haley, and Hadley’s mom ( can’t remember her name) are all amazing women. So grateful to have a safe place for my little one.

Not happy at all. They don’t put any effort with any kid and always short staffed. If any kid doesn’t act the way they expect them or if any kid loves a certain toy and wants to be in that station and play with it, they call you to pick them up. They expect 4 years to be so independent and understanding of all rules which the kids have no idea about. Then this lady calls you to tell you we have a special plan for your son; we will try 15 minutes at a time with him and I said ok but are you going to explain rules to him or be with him in a one to one or have a different approach and the answer is no. So if you complain about my son not listening and you are calling me to offer a plan, excuse that is not a plan. That you trying to be smart and saying your son is not allowed more than 15 minutes at a time. I don’t care if you are short staffed and impatient and have no skills dealing with any different kinds of kids. You can bring your other son. I am not bringing no one no more.

Before I go into it, I just want to be clear that I did read & understand the contract. Though I feel that although they say they can try & work with special needs children, it’s not the place for them, if your child needs “one on one attention” as they call it. If feel like we should have done a trial day instead of us paying the registration fee just to find out that my child isn’t going to be a good fit for their facility 2nd day in. I understand that they need to follow certain rules & criteria, but it seems as if they want the child to be as independent as possible. I’ve never experienced a place call me & tell me to come pick up my child because of her behaviors. Granted I know she dose have some behaviors but the way they were describing it, didn’t seem accurate. If you are not a parent with a special needs child, then you have absolutely no clue how hard it is to find good help. I thought this place was really going to be a great place for my child, but I am really disappointed. They said they tried but I don’t feel like they really did after 2 days. Just a heads up! Look for a place that will really value you & your special needs child & will really put in the time & effort.

I brought my son here for several months. I had no issue until one day a Staff named Kristy was working at this location in Fresno. I picked up my son and she pulled him by his left arm really hard to the counter. My son was crying because of what occurred. I was upset and asked another staff why she did this to my son. She stated that my son wanted to climb on their play mountain and it was closed. A few weeks later I brought my son and Kristy was on staff again. I had. I had a Very bad feeling about leaving him at this location after what occurred already. I was reassured that he's fine and have it another try. Even though Kristy gave my son a dirty look like Great he's here !! I stayed and watched for a bit he was playing and not by Kristy. I even went back in after I left to check again and he was playing in the center area. Reassuring myself he'll be ok. After a few hours, I went back to the Fresno location and my son was asleep on the floor. The next morning I noticed he had a bruise on his left eye and bruises on both legs. I did NOT drop him off like that but was returned to me bruised up. I was severely concerned that this occurred so I met with the director Katie. Katie was really rude and defended her staff instead of understanding what occurred to my son... I demanded a explanation and review cameras but she denied any assistance to investigate the bruises on him. I told her I was filling a complaint and the restrooms at this location are also disturbing to me. The kids use restroom in front of everyone, kids and staff which is really gross. At the end of discussion with Katie (director) she told me the facility wasn't a fit for my son. Please don't bring kids here. This facility staff I s unfit, unsafe, rude staff, denial director, and many concerns with the location for any child to attend this Fresno location. My son will never return again.. Thank you

Place is really good. The only problem is that they don’t stay open late enough to go out for a date. Sigh. Otherwise good facility. They only call when your kids aren’t doing the right thing.