Urban Air Trampoline and Adventure Park

"My kids had a great experience when we last came a couple years back, but today wasn’t everything we’d hoped. It’s the last day of their winter break, so we thought Urban Air might be pretty busy - instead, it’s almost eerily empty. You’d think it would be fun to have all this space to ourselves, but maybe part of the fun/festivities is having a few more people around. We were planning on doing the Ultimate package, but we were disappointed to find that the bumper cars are under repair, and the VR area appears to be down as well. That being said, the place is fairly clean (possibly because"

a month ago

"We took the kids January 18, 2025 to play absolutely mistake. We will never visit this location again. We usually go to the Katy location but was in the area so we decided to stop at this one. When we entered I went to use the bathroom and it was beyond filthy. No toilet paper in several stalls except for 1 stall. Blood down the front of one toilet. Feces in the trash can of another one. Trash can overflowing. Another stall out of order and the last one had water all on the floor. I reported it to the front desk she said someone would clean it. Hour later my grandkids had to use the restroom a"

4 weeks ago

"We’ve been regulars at Urban Air Sugar Land since they opened, with a long-standing membership for our son. We’ve hosted numerous birthday parties and play dates here, which is why it’s tough to leave this review. Unfortunately, our recent visits have been very disappointing. The facility hasn’t been cleaned in a long time, and it shows. Even from the beginning, I had concerns about the staff, as it always seemed to be run by teenagers, but lately, it’s become worse. Staff in uniform often stand behind the counter doing nothing, even when there are long lines, especially at the concession stan"

4 months ago